Kyle Trudell
Kyle Trudell at Santa Cruz Toyota

Kyle Trudell

Service Advisor

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.9
38 Reviews

Dealership Experience

1 yr, 6 mos

Industry Experience

4 yrs, 9 mos

Languages Spoken

English English

4.9

38 Reviews

Write a Review

38 Reviews of Kyle Trudell

April 02, 2026

Dealership Rating
Employee Rating

Polite Kyle is honest which I really appreciate. Thank you ?? I was starting to dread going back to toyota because I felt like I was always told I needed more than what I really needed for my car. A More

by lccroghan
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for sharing your experience. We appreciate your kind words about Kyle’s honesty during your Camry service. It’s great to know we helped you feel confident in the care your Toyota received.

April 02, 2026

Dealership Rating
Employee Rating

This is the 2nd car I have purchased for my daughter from Richard. He is always professional and is a consumer advocate in finding the right car and model for my daughter. Thanks again Richard More

by Snakeyes
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Richard Brabo , The General Sales Chris Skogg was also very helpful

Apr 02, 2026

Santa Cruz Toyota responded

Thank you for choosing Richard again to find the right Toyota Corolla Hybrid for your daughter. He takes pride in ensuring each detail aligns with your needs. We appreciate your continued trust and are here for any questions down the road.

March 24, 2026

Dealership Rating
Employee Rating

Everyone I worked with was friendly and straightforward and transparent Transparent about pricing and financing options. Able to work with me on locating the right car we wanted. More

by tdthomas0
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Mar 25, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! We were so happy to help and wish you many happy miles. We're here for any future needs!

March 17, 2026

Dealership Rating
Employee Rating

Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his More

by jkveditz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

Mar 18, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 10, 2026

Dealership Rating
Employee Rating

Kyle has excellent customer service skills. He's my guy at Toyota. Always a great experience More

by carijgo2
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Mar 11, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

March 03, 2026

Dealership Rating
Employee Rating

Great service even asked if they had any deals and I got taken cared of with a deal on an oil change More

by sumano1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 28, 2026

Dealership Rating
Employee Rating

Took car in for recalls, and dead auxiliary battery They fixed it, sent a shuttle to get us when it was ready More

by sindele
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Mar 02, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we wish you many happy and safe miles. Come on back to see us!

February 25, 2026

Dealership Rating
Employee Rating

I came in and let him know what I thought the issue was and then serivce looked at and fix it More

by dianavalentine255
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Feb 26, 2026

Santa Cruz Toyota responded

We appreciate the positive rating and your business! We hope to see you again!

February 19, 2026

Dealership Rating
Employee Rating

Always there for me. Excellent immediate service. Best dealership ever. I live in Reno & always bring my Sienna to SCT for service & repair. More

by DrSherTodd
Recommend Dealer
Yes

Other Employees Tagged: Kyle Trudell

Feb 20, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

February 05, 2026

Dealership Rating
Employee Rating

Super easy to make an appointment, very accommodating. Kyle was wonderful at explaining the process and communicating in a timely manner when the work was completed. Very happy! More

by kimcalerdine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! It was a pleasure having you here, and we hope to see you again.

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