They jumped through many hoops to make everything work
out. Love my wrangler so far.
Kyle and Shannon made this happen and I appreciate their efforts.
out. Love my wrangler so far.
Kyle and Shannon made this happen and I appreciate their efforts.
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by N_WINEGARDEN
Verified Customer
Verified Customer
Jan 23, 2025 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
It's great to hear that Kyle and Shannon were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Jeep Dodge RAM of West Bend!
Mitchell Darrow
mitchell.darrow@russdarrow.com
Unethical, immoral, bad business practices, nonexistent
customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for y
customer service, liars, unhelpful, no empathy/sympathy, only care about making sales not creating customers for life, not willing to go to bat for you, crooked dealership
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by Marathonerleo
Jan 04, 2025 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Hello,
We take our customer feedback very seriously and would like the opportunity to learn more about your recent experience with our dealership regarding the level of customer service that you encountered. Can you please send me your preferred contact method?
Best,
Mitch Darrow
Russ Darrow West Bend
Mitchell.darrow@russdarrow.com
Jan 05, 2025 -
Marathonerleo responded
Mitch,
My preferred method of contact would be by phone and or in person. You can reach me at 262-384-0448 and or my email is marathonerleo@gmail.com, i am free anytime in the morning from 6am to 9am and then later in the day from 4pm to 6pm.
Staff is Honest and friendly.
Made me feel very comfortable when purchasing a new car.
Made me feel very comfortable when purchasing a new car.
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by rdepies
Sep 18, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Glad to hear you had a comfortable car buying experience at Russ Darrow Chrysler Dodge Jeep Ram of West Bend. Thanks for the 5-star rating and kind words.
Love this dealership!
From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortab
From the moment I walked in no one was pushy but very helpful! Very smooth and easy going process. My salesman Kyle was great! Made me feel comfortable with my purchase. Very genuine, and knowledgeable!
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by webberdashawn1
Aug 26, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Thank you for the wonderful feedback about Russ Darrow Chrysler Dodge Jeep Ram of West Bend. We're glad to hear you had a comfortable experience with our team. Wishing you pleasant drives ahead!
Easy to work with and made car buying simple.
Would use again for future purchases.
Would use again for future purchases.
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by ristowclaire
Aug 09, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Thanks for your feedback. The team at Russ Darrow Chrysler Dodge Jeep Ram of West Bend appreciates it. Enjoy your new vehicle!
Very informative and they went above and beyond to help
us purchase our pickup truck
us purchase our pickup truck
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by shawnlukens
Kyle Schmidt and the Russ Darrow Team were a pleasure to
work with. Highly recommend! Only draw back is it took to long to purchase.
work with. Highly recommend! Only draw back is it took to long to purchase.
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by rmyatt
Aug 06, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Thank you for your recommendation. We’re glad you enjoyed working with our team, and we appreciate your feedback on the purchasing time. Enjoy your new vehicle from Russ Darrow Chrysler Dodge Jeep Ram of West Bend
I was very unhappy with the way the extended warranty was
pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I work
pushed even after I said multiple times that I didn't want it. I don't feel this is a reflection on the salesperson or the finance person that I worked with. I believe this is a problem with what they are directed to do by management.
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by steveo4328
Aug 06, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Hello,
Your feedback is very important to us, as customer satisfaction is our top priority. I would like to speak with you about your recent experience with our Sales Team when purchasing a vehicle. Please email me your contact information at your earliest convenience.
Sincerely,
Pat Deery
Russ Darrow Chrysler Dodge Jeep Ram of West Bend
pat.deery@russdarrow.com
Everyone was very friendly, professional, and
knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork.
knowledgeable. My purchasing process was easy and timely, even with a few computer glitches to their software that added some time to the paperwork. I had my two boys with me - ages 5 and 7 - and the staff was welcoming and helpful when they got a little squirrely near the end. A great and efficient car buying experience!
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by alisonmary51
Aug 05, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Thank you for sharing your experience at Russ Darrow Chrysler Dodge Jeep Ram of West Bend. We're pleased to hear that our team made the process smooth despite a few technical glitches, and that they were able to accommodate your boys as well. We appreciate your business; best wishes with your new vehicle!
Kyle Schmidt and the Russ Darrow Team were a pleasure to
work with. Highly recommend!
work with. Highly recommend!
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by J.J. Short
Aug 05, 2024 -
Russ Darrow Chrysler Jeep Dodge RAM of West Bend responded
Thanks for your kind words. We're glad you had a good experience with our team at Russ Darrow Chrysler Dodge Jeep Ram of West Bend.