Kyle Milan

I came into the dealership looking for a Honda Civic Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who Sedan Sport, as my lease was nearing its end. I made it very clear that I wasn't interested in anything else. I was then assisted by Sal Castro, who presented me with options, but none of them met my preferences. I politely asked him to contact me when the specific car I was looking for became available. A week later, Sal called to inform me that he and his manager had located the car I wanted. When I arrived, however, Sal presented me with a Honda Civic Hatchback instead. Confused, I asked him where the car he had promised was, and he responded, "Sorry man, my manager made a mistake, but let me show you what we have available." At that point, I decided to stay and see what other options they had. Sal then showed me a 2025 Honda Touring—well outside my budget, which I immediately declined. Only after I shut down both options did Sal inform me that they actually had the exact car I had originally wanted all along. I felt as though my time, trust, and kindness had been taken advantage of, and it became clear to me that there was a scheme between Sal and the manager to mislead me. We eventually agreed on a Honda Civic Hybrid Sport, and I thought the situation had finally been resolved. However, just a month after purchasing the vehicle, it broke down on the highway. I took it to service, and they claimed there was nothing wrong with it and couldn’t explain the breakdown. Thinking everything was fine, I continued using the car. The very next day, it broke down again—this time in a parking lot, blocking cars from leaving. I was lucky it wasn’t on the highway, where I drive daily. At this point, I was furious and felt unsafe with the car. A brand-new 2025 Honda Civic, with zero miles on it, should not be breaking down after just one month. I went back to the dealership and explained the situation to Sal, asking for the name of the manager involved in my purchase process (as I had every right to know). Sal refused to give me a straight answer, instead saying, "Every manager was involved." It was clear to me that whoever was involved had a personal relationship with Sal, and I asked to speak with any available manager to address this issue. When the manager finally spoke to me, despite my clear concerns about the car’s safety after two breakdowns, he refused to offer a trade-in or provide an alternate vehicle. Instead, he insisted on "fixing" the car. Given that the car broke down within a month of purchase, I do not believe any amount of "fixing" will make me feel safe in this vehicle, and he should know that. This entire experience has left me feeling misled and unsafe. I urge the dealership to take responsibility for this situation and address it properly. A new car breaking down within a month is unacceptable, and I am still seeking a resolution to this issue More

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6th car I’ve purchased from Kelly Honda over the years. The team is very professional and made the buying process simple. Santiago was very knowledgeable and informative when selecting my next vehicle. Jos The team is very professional and made the buying process simple. Santiago was very knowledgeable and informative when selecting my next vehicle. Jose made the financing process simple and easy. The management team was great in ensuring I was happy with everything. Thank you to the whole team. I would absolutely recommend this dealership anyone considering getting into a new car. More

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My relationship with Kelly Honda began in 2008. I went to see a friend who worked at a different Honda dealership, believing he’d be able to get me the best price out there. My boss told me Kelly I went to see a friend who worked at a different Honda dealership, believing he’d be able to get me the best price out there. My boss told me Kelly Honda would blow his numbers right out of the water. She was right and I’ve never looked back. Now it’s 2024 and I just signed my 6th consecutive lease - with Kelly Honda. More

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Tremendous dealership with an amazing staff. I have purchased and serviced there and have always been extremely satisfied. Small side note, they even have amazing coffee in the customer lounge. I have purchased and serviced there and have always been extremely satisfied. Small side note, they even have amazing coffee in the customer lounge. More

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Dan Wendt was great to work with! Very respectful, fair, and honest! I’ve purchased two cars from Dan, my daughter has purchased two cars from him, and my daughter-in-law purchased 3 Very respectful, fair, and honest! I’ve purchased two cars from Dan, my daughter has purchased two cars from him, and my daughter-in-law purchased 3 from him! We look forward to working with him and the whole team at Kelly Honda again. Thank you for always making it easy! More

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My experience at Kelly Honda in Lynn Ma was excellent. The customer service I got from Dan Wendt and Kyle Milan was top notch. Dan and Kyle were such great guys and a pleasure to work with. Dan and Kyle w The customer service I got from Dan Wendt and Kyle Milan was top notch. Dan and Kyle were such great guys and a pleasure to work with. Dan and Kyle were very helpful with getting me an extended warranty for my 2017 Honda Accord Sport. I would definitely recommend this dealership to anyone that is looking to buy a car or extended warranty. More

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Very friendly and helpful staff…this was my 3rd lease after my wife’s 4th lease earlier in the month. Great dealership!! They were able to answer all my questions and when the Honda Passport that I wan after my wife’s 4th lease earlier in the month. Great dealership!! They were able to answer all my questions and when the Honda Passport that I wanted was available, we were able to make a deal that made me very happy. More

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Had a test drive for 11:00 am which was scheduled by Andres the day before, for a 2020 Honda CRV listed on CarMax (and still is) for one price. I showed up and was directed to Amy who said car was bein Andres the day before, for a 2020 Honda CRV listed on CarMax (and still is) for one price. I showed up and was directed to Amy who said car was being checked over as newly received and did I want to test drive something similar. Long story short, Kyle the sales manager claimed price on carfax ‘was’ a mistake and fixed w/i 2 minutes (lie as still posted) AND ad CLEARLY says ‘ PRICED TO MOVE A GREAT TIME BUY This SUV is priced $9700 below JD Power retail YET price jumped $11,000 ‘just to cover price they paid’ according to Kyle after I was dragged there to test drive it (after confirming price and milage with Andres the day prior). I would never buy something from them as a result. MA AG may be interested to hear this scam tactic. More

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Kelly Honda of Lynn is an A1 dealership. The salesman (William Robinson) was top notch. He (along with manager Kyle Milan) answered all questions in full detail and addressed any and all con The salesman (William Robinson) was top notch. He (along with manager Kyle Milan) answered all questions in full detail and addressed any and all concerns. I highly recommend this dealership and this unique sales team. Steve Silva More

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