Kyle Koopman

Frustrating I had to come back for the same issue, but satisfied with how I was helped my 2nd visit satisfied with how I was helped my 2nd visit More

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They sold me a vehicle that had terrible issues and a big fix and kept trying to cheaply fix it but it wasn't working wouldn't give us an appropriate vehicle to use while fixing the vehicle staff was rude to fix and kept trying to cheaply fix it but it wasn't working wouldn't give us an appropriate vehicle to use while fixing the vehicle staff was rude to me. More

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He was very helpful. We got a new key for our car that works. Ok We got a new key for our car that works. Ok More

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They always go above and beyond. I always get helpful and friendly service. They're always making sure I get the best deal. I always get helpful and friendly service. They're always making sure I get the best deal. More

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They are easy to work with and get the job done in a reasonable time at a reasonable cost. reasonable time at a reasonable cost. More

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Awesome customer service. Went up against the warranty company when they were denying covered items. Great people. Went up against the warranty company when they were denying covered items. Great people. More

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Excellent and fast service to repair my vehicle Great people to work with to fix your vehicle. people to work with to fix your vehicle. More

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Great dealership to deal with, everyone I felt with was friendly and accommodating! I would recommend them to all my friends. friendly and accommodating! I would recommend them to all my friends. More

by tjhpittman Verified Customer Verified Customer

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Frankmans was awful to work with and definitely took advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my advantage of me. They sold me a car with many problems, and then tried to get me to pay out of pocket for repairs. In the 6 months I have owned my Ford Explorer, I have had to take it to service 6 times. I finally took the car to MY mechanic, where they told me the people at the dealership where taking advantage of me. They also gave me a list of things that were STILL needing repairs. After speaking with sales and service managers, I was able to get my vehicle completely fixed, but still paid $200+ out of pocket. Communicating with staff was very difficult, and everyone at service was rude, EXCEPT for Kyle. Kyle was very good at communicating and keeping me updated. Everyone else at service was very rude and off putting. The seemed to be always in a bad mood, and like coming into their shop was a bother. There was little to no friendliness, and they gave me a few loaners that seemed to be needing quite a bit of upkeep themselves. As for Mike, the salesman, he completely ghosted me once all paperwork was signed. He continued to dodge my calls and messages, to the point where I had to reach out to the sales manager. After such a hassle, I wish I would have gone elsewhere. More

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