Kyle Hazlett

Sales person was great. No pressure, no stress. Easy to work with. Would recommend for anyone looking for a vehicle No pressure, no stress. Easy to work with. Would recommend for anyone looking for a vehicle More

Report | Print

They said that they checked and inspected everything and after I left the lug nut key was not included in the set to change the tires. The sales rep said he would send them. We asked if they could change after I left the lug nut key was not included in the set to change the tires. The sales rep said he would send them. We asked if they could change the current t tires and wheels to my old identical car I was giving to my daughter and I wanted my wheels on the new car But they said no. Then they had a 700.00 fee for processing the sale and I said no and had to see the manager when I asked why they were charging me 700.00 to do their job he said it was standard fee and I refused to pay if. More

Report | Print

From the sales aspect - 5 stars. No issues whatsoever. Kyle was awesome, did not beat around the bush, shot straight with me, as did I, about the realities of purchasing a new Tundra No issues whatsoever. Kyle was awesome, did not beat around the bush, shot straight with me, as did I, about the realities of purchasing a new Tundra, the supply vs demand issues, and kept me informed as we were waiting for the new Tundra to be built. I did not have the same experience in Finance. Two issues, the more minor issue is the methodology, I want to see an itemized statement before purchase, did not happen. Was given the "here is your payment, sign here"...... I had to re-read the paperwork after the fact to ensure everything was right, of course that was after signing. Thankfully it all was. There was a line item "Special Ben Package" that is really the dealer fee. IMO it should be listed that way. Also I don't recall during the process approving the Pulse Safety F1rst 3000 system for about $400, however I would definitely have (and you should too....) The 2nd issue was attitude. I did not appreciate the fact that my wife was referred to as "the little misses", and anytime she tried to join the conversation was basically ignored by him as she was perceived to be inferior. Typical Michigonian pompous attitude. I can say our conversation would have been much different in a bar setting instead of an auto dealership. More

Report | Print

I had contacted Melissa at the dealership, she is super nice. I shared with her the details of the car that I wanted to buy. We made an appointment to test drive it when my wife returned. My wife return nice. I shared with her the details of the car that I wanted to buy. We made an appointment to test drive it when my wife returned. My wife returned home early, so I was super-excited and called Melissa to move our appointment up. She wasn’t in the office, bummer, but she would set me up with Torie. I was fine with that since I know sometimes sales agent split the deal to cover when one another are out of the office. Plus, anxious me didn’t want to miss out on the opportunity to buy the car that I really wanted - excited! Torie called to set the appointment. After a few calls she explained they had a platinum available for me to test drive. The car wouldn’t have the caramel interior that she knew I wanted the most. Unfortunately, the caramel interior was not on the lot and was with the General Manager. I was fine with that understanding, given I just wanted to get a feel for the car’s handling ability and see the interior before making my purchase. I was fine to come back and buy the demo car with the caramel interior when the GM returned. Thinking that everything was set, everyone was on the same page – off we go to meet Torie for a test drive – more excitement! Arrived to meet Torie. She was super nice, but quickly and unexpectedly passed us off to Kyle. Within 5 minutes, here we go… Kyle had a platinum ready to drive, but with black interior. Me thinking it’s only fair to share that I was here to get a feel for the car so that I could purchase the platinum edition, moon dust color with caramel interior - not any other color or interior. I guess he thought that was a little too straight-forward for his comfort. Imagine a buyer telling a salesperson what they wanted to purchase, right? Giving him the benefit of the doubt perhaps he didn’t understand the demo car arrangement made with Melissa and Torie. Before I could share any of those details… Kyle got snarky. He said the Dealership doesn’t even have that color combo on the lot or in-stock. I’ll admit, I flippantly returned the favor to share another dealer had the exact color combo that I wanted to buy. I shared with him that I would test drive the car he had today, but if they didn’t have in-stock the car that I wanted, then I would go to the other dealer to buy it. I honestly thought that I was being very upfront and honest with him. I was about to share the demo car arrangement (thinking maybe he wasn’t aware) before he blurted out “why are you being so rude and acting all defensive!?” in a total jerkish tone. He proceeded, “you’re going to waste my time if you plan on buying somewhere else, I’m going to get MY sales manager” as if going to tell Dad on me. xxx? Not waiting around to have any more fun, I just walked out. Seriously after spending time at the bank to move money, drive over the bridge – Kyle’s attitude had me in and out under 5 minutes. No way would I buy a car from a Dealership that tolerates and hires these types of folks. There was a million different ways he could have handled it. See ‘Overcoming Rejections’ in your handbook. Overall, I’m also totally at fault here too. I should’ve waited for Melissa – blame over excitement on my part. I feel awful for Melissa because Kyle blew the whole deal for her in under 5 minutes. And, Torie should’ve never passed us off when Melissa trusted her to help us. Lesson learned for everyone in under 5 minutes. One thing is for sure, you can bet Kyle will still be carrying that same attitude toward the next buyer, just don’t let it be YOU. More

Report | Print

Great experience My wife and I drove 4.5 hours to purchase a used Prius with some special features. Melissa Hortenbury, Kyle Hazlett, and Evan Harn at Oxmoor Toyota pr My wife and I drove 4.5 hours to purchase a used Prius with some special features. Melissa Hortenbury, Kyle Hazlett, and Evan Harn at Oxmoor Toyota provided truthful answers to our many questions. They gave us honest information that we had not been given by other dealers closer to our home. A great car buying experience that we will share with others who are interested in buying a Toyota. More

Report | Print