Kyle Greenwood

Geico found them at fault what they did to the bottom of my car. I had a service scheduled for oil change and breaks. They are refusing my service and cancelled my appointment, due to investigation going on my car. I had a service scheduled for oil change and breaks. They are refusing my service and cancelled my appointment, due to investigation going on. More

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I would not even give them one star. They make you wait months for a loaner. They said they "fixed" my problem (noise went away) and when the problem came back, they replaced a part. The They make you wait months for a loaner. They said they "fixed" my problem (noise went away) and when the problem came back, they replaced a part. There was a noise right afterwards and it turned out the part was defective. Now, the problem (or similar one) is back and a new issue as well and they refuse to service the car. That is AFTER they made and CONFIRMED an appointment with me-almost a week before. They also do not return calls when they say they will and generally are impossible to deal with. I would strongly recommend against using this dealership. More

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My experience with ford was excellent. My Saleman Jordan Shein was fantastic. He did an excellent job of explaining all the details about my car. He also worked out a great deal for me to My Saleman Jordan Shein was fantastic. He did an excellent job of explaining all the details about my car. He also worked out a great deal for me to put me into a new Mach E GT. More

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They did everything they could possibly do to make my experience there as pleasant as possible. Kyle the service manager took his time to explain everything to me and helped make the process go smoothly experience there as pleasant as possible. Kyle the service manager took his time to explain everything to me and helped make the process go smoothly. More

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GREAT PERSONALITY FOLLOWS THROUGH WELL INFORMED ALWAYS AVAILABLE He was relentless in trying to sell the vehicle in a pleasant way. INFORMED ALWAYS AVAILABLE He was relentless in trying to sell the vehicle in a pleasant way. More

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Jordan is the best! This is the 6th vehicle I have bought with him, and have recommended quite a few people to him that have thanked me for putting them in touch. This is the 6th vehicle I have bought with him, and have recommended quite a few people to him that have thanked me for putting them in touch. More

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Had a very bad experience with service. Then I was told that the Service Manager Kyle would call me back on Monday, (yesterday). It is now Tuesday and I am still waiting. Said they would ca Then I was told that the Service Manager Kyle would call me back on Monday, (yesterday). It is now Tuesday and I am still waiting. Said they would call me the same day I dropped the car off for pickup. DID NOT CALL AND LIED ABOUT IT. Tried to upsell me on a brake job that I didn't need and charged me extra for using a credit card without notice, signage or warning. More

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I brought my Ford 2020 explorer on November 13, 2022. I had appointment 10:30am. I dropped off 8:30am and left it. Valet guy does his round about vechicle and gives me a ticket. Doesnt say anything. Fo I had appointment 10:30am. I dropped off 8:30am and left it. Valet guy does his round about vechicle and gives me a ticket. Doesnt say anything. For simple maintenance oil change, tire rotation, inspection, change windshield wipers. I got call from advisor 2pm my truck was complete. When I got there it wasn't busy and thd advisor I had in the morning so another advisor Alex help me checkout. He told me my vechicle was ready outside with valet. As I get outside my driver door is wide open and I didn't see valet guy. As I get to my vechicle I see a scuff mark on passenger side front bumper that wasn't there. I see valet guy he's stand against wall talk to another guy. I tell him this wasn't there. He said YES it was I check it off this morning on sheet. I tell him again this wasn't here. Valet guy tells me go inside to advisor. He was so nasty and unpolite. I go back inside and I spoke with Alex the advisor. I told him someone hit my vechicle and maybe they can check security cameras. He tells me to wait to the other advisor is off phone and that he's just filling in today. I wait about 5- 10 minutes. The advisor gets off phone and goes to parts dept. Talking to them. Alex reminds him I waiting for him. While waiting i go back outside and see valet guy. I apologize to him saying im not blaming you maybe it got hit in parking lot. Now the valet guy says to me. Sir maybe like me you need GLASSES!!! I SAY EXCUSE ME!!! I DONT NEED GLASSES... valet guys says what now your blaming my bodyshop guys for hitting it. I go back inside to customers service desk. The advisor alex tells him Mr. Gleason vechicle got hit on front bumper passenger side. It wasn't there this morning. I tell him drivers side had damage I knew about from previous week not passenger side. The advisor bring my paperwork to show me from valet and driverside has a couple of lines and it looked like passenger side barely had a line. He said I sign off. I said valet guy never told me and I thought I was signing off for work order. He said I'm sorry sir but that's what you signed for. I told him no one explained that to me.I ask him to come outside and see my vechicle. Now there was no other customers at all!! He tells me NO!! It's not necessary to look at your vechicle and that Kyle the service manager is off and he'll call you Monday. I waited til 11am no call. So I call him and get voicemail and leave a message. I now waited all day and no call. Now it's Tuesday 6pm. I finally get a call from Kyle he apologize but that not enough. I tell him my experience on saturday and with the valet guy. I ask him to check Surveillance cameras and he says unfortunately they don't work in the parking lot but I like to see your vechicle. I told him I been waiting for your call since Monday. Unfortunately my car went into bodyshop Monday as I had appointment a week ago. Kyle said he's sorry he just got my note now from advisor 2 days later. I said I'm sorry but I couldn't come there again for service. I felt so embarrassed, nobody cared about my concerns of my vechicle and the way the valet guy talk to me.... my worse experience ever!!!! More

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The Worst car experience ever! !! I had less than 3000 miles and my SUV has been in repairs three times for a total of 25 days and still same problem. Service could not be ruder as !! I had less than 3000 miles and my SUV has been in repairs three times for a total of 25 days and still same problem. Service could not be ruder as they make me feel as though I'm the problem and not the 2021 Edge St. They changed oil pan and then Turbo Lines and same problem. Sorry to say, I'm in my 9th Ford, and it will be my last!!!! I would give negative Star if I was able to More

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We have had the Pleasure of having Jordan Shein get us into the latest of 5 leases that he has worked with us at Hassett Ford. Jordan is extremely fair and professional and that is why we came back to him into the latest of 5 leases that he has worked with us at Hassett Ford. Jordan is extremely fair and professional and that is why we came back to him. He walks you through the process and recognizes your loyalty to him and the dealership. We weren't sure we would lease due to the lack of inventory and also our car was under mileage and in very good condition; but at the end of the day after going over the numbers and seeing we were spending about the same on a 3-year-old car vs. a brand new 2022 lease. It was a little scary to agree to ordering a 2022 without any available to see but Jordan knew what appealed to us in a car and he nailed it with our order. We also recommend the service department, very accommodating with their appointments and very professional as well! More

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