Routine oil change, tire rotation and checks were
thorough and done quickly. Will schedule services here in the future.
thorough and done quickly. Will schedule services here in the future.
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by blasttyrant1776
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Lombard Ford responded
We really appreciate you kindness. Our service team always try's their best every day.
Thank you so much for putting your trust in us!
Rob Lombard
President
Lombard Ford Inc
Needed a new engine, under warranty, took 2 months and
had to fight for loaner. Communication was non existent unless I called. Got car back with 2 safety recalls not completed. Buying Toyotas in the fut
had to fight for loaner. Communication was non existent unless I called. Got car back with 2 safety recalls not completed. Buying Toyotas in the future. Ford has forsaken it’s customers, 5 time ford buyer is gone!
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by STEVEATEMC
Verified Customer
Verified Customer
Service Price Transparency
Nov 05, 2025 -
Lombard Ford responded
Hello Steve,
I apologize that the diagnose and approval from Ford to have your vehicle’s engine replaced took a long the time This was in addition to the time to replace your engine. It appears that we received your vehicle on or about September 9th. Our service office was shorthanded as our service advisor left to pursue a different career which left Kyle our Service Manager alone to handle everything in service. We just hired a replacement for Service advisor 3 weeks ago or so which will help Kyle. This made communication between the service office and customers really strained or a long while. We actually had one of our people from our office help when they could with the phones. Once we diagnosed the issue with your vehicle Kyle started the process of getting an approval from Ford Protect, who administers the Ford Extended Service Plans. That process does not happen quickly, as they required us to start a tear down to do a cost cap comparison send many pictures multiple times so they can decide how they want us to repair your vehicle. We requested a Long Block from Ford as we didn’t want to just replace a Short Block and use many of your the parts from your old engine. That process increased the time to get an approval so we could get a Long Block wfor you. I was told we received the final approval after much correspondence back and forth with the claims adjuster at Ford on October 9th. This process is very frustrating for us. I was told we didn’t have we were a rental vehicle available when you needed it as we only have 7 rental loaner vehicles and all of our vehicles were out with other customers. Your Extended Service Plan pays for only 10 days of a rental. The extra time you had our vehicle was paid by Lombard Ford. As I stated above we received the final approval and the ordering instructions from Ford Protect on October 9th, just about one month from when you left us your vehicle. Our parts Department received your Long Block on October 13th. Kyle our service manager assigned the tech who started the tear down of your engine, the repair. Keep in mind we need our service bays and our rentals back so we want to complete the repairs as soon as we can and get another customer into rental and free up the service bays. We turn our rentals so fast, that it leaves little time and sometimes less than an hour from when we get a rental back to the time the rental loaner is back out to another customer which does not enough time to even clean these vehicles. Again, I am sorry for the time line, but there are a lot of moving parts to our procedures that are beyond our control. I am happy you had the extended coverage to pay for the repair.
We always try to do best for our customers.
I hope you have many more years with your vehicle.
Thank you
Rob Lombard
President
Lombard Ford Inc.
The service has been great!
Kyle is very organized, organized and as accommodating as possible.
Kyle is very organized, organized and as accommodating as possible.
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by bradleywalls
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Weir
, Drew Paris
Oct 01, 2025 -
Lombard Ford responded
We appreciate your trust is us. Our team always tries hard each and every day to help our customers the best we know how.
Thank you for the kind words.
Have a great day!
Rob Lombard
President
Lombard Ford Inc.
Had great time just waiting out the oil change.
Everybody there was nice and friendly.
Everybody there was nice and friendly.
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by PATHHIKER
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
Lombard Ford responded
I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long.
We all appreciate your using our services.
Thank you!
Have a great day!
Rob Lombard
President
Lombard Ford
Nov 03, 2025 -
Lombard Ford responded
Lombard Ford responded publicly on 9/22/25 1:55 PM
I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long.
We all appreciate your using our services.
Thank you!
Have a great day!
Rob Lombard
President
Lombard Ford
Always a great experience.
Thank you for your service. Timely and friendly. Will always go back
Thank you for your service. Timely and friendly. Will always go back
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by SHELLYPOP100
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Nov 03, 2025 -
Lombard Ford responded
We all thank you for giving your trust in our Team.
Thank you.
Rob Lombard
President
Lombard Ford Inc
Easy to book appointments.
Super friendly and professional service department. My service was done on time. I was completely satisfied
Super friendly and professional service department. My service was done on time. I was completely satisfied
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by michael reynolds
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2025 -
Lombard Ford responded
Michael,
Thank you very much for the kind words. Kyle certainly tries his best to make coming in for service as easy as he can. We really appreciate your trust in us.
Have a great day!
Rob Lombard
President
Sep 15, 2025 -
Lombard Ford responded
Kyle is very knowledgable and he and his service team always strive to do their best.
Thank you for putting your trust in Lombard Ford.
Have a great day!
Rob Lombard
President
Lombard Ford Inc.
Great dealership.
We have been buying vehicles from Lombard for over 30 years. Would not buy from anyone else.
We have been buying vehicles from Lombard for over 30 years. Would not buy from anyone else.
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by JAMULHALL
Verified Customer
Verified Customer
Other Employees Tagged:
Jeff Weir
, Ed Obrien
Aug 21, 2025 -
Lombard Ford responded
Thank you so much for allowing us to serve you over the last 30 years. All my team really appreciate your tust in us!
Have a great day!
Rob Lombard
My experiences have been great for over 40 years.
Kyle Greenberg is always great to deal with. His experience as a Certified Technician certainly shows now as the service manager!
Kyle Greenberg is always great to deal with. His experience as a Certified Technician certainly shows now as the service manager!
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by RPTCL
Verified Customer
Verified Customer
Service Price Transparency
Although that I return my low mileage 2014 Fusion at the
mileage return time indicated on the front window service sticker,. the new tires installed about 1 1/2 yrs ago have not been rotated. When asked I h
mileage return time indicated on the front window service sticker,. the new tires installed about 1 1/2 yrs ago have not been rotated. When asked I have been told rotation not needed because of tire tread readings. At some point. rotation is going to assure more even wear than just tire depth readings and over 1 !/2 yrs of tire use would seem be at least that point. Car Max also flags No Tire Rotation! Also no detailed check list provided! Otherwise. good Job!
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by JACKP22472
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Lombard Ford responded
Hello Jack,
Thank you for your valuable input. I will remind the service department to transfer the tech notes from tech note’s location of the work order to the customer copy for the reasons why they kept the tires in the same location rather than rotate them. My personally preference is to rotate the tires on my families’ vehicles every time we have Oil Changes. I use a Synthetic Blended Oil In lieu of Full Synthetic Oil as I have our personal vehicle oil changes done at 4000-mile interval. It is the cheapest way to protect your engine and your tires. and insure, I also require my tires to be rotated at that time, that way I always make sure our tires are rotated whether the tech says there a need to or not. I never use the manufacturer recommended scheduled maintenance intervals, as more maintenance is better than less. My family’s business was in trucking for over 80 years with 1000 pieces of equipment. It is the old school way of doing Preventive Maintenance that I feel comfortable with. If you would like to use the same services that I do, just make sure you tell your service advisor what you want done when you request service.
Again, thank you for your valued input.
Rob Lombard
President
Lombard Ford Inc
I rated Lombard Ford 1 star, due to my vehicle being
misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturd
misdiagnosed and being billed $1325.87 for a new PCM. The dealer is yet to contact me to discuss reimbursement. My vehicle was towed there on Saturday 6/21. My truck was at Lombard Ford for over 3 weeks. I picked it on 7/16 and was billed $1325.87 for a new PCM which was thought to be the cause of my vehicle engine cutting out while I was driving. On 7/17 my truck broke down on RT8 with the engine cutting out again with the same symptoms that I experienced on 6/21.This required a 2nd tow, this time back to my house. I then diagnosed the vehicle myself and bought & replaced the fuel pump driver control module (original Ford part) for $141.39. My vehicle is running great again, which proves the point my vehicle never needed a new PCM. I would like to be contacted by Lombard Ford to discuss this misdiagnosis and reimbursement.
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by patco0
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2025 -
Lombard Ford responded
I am away from the dealership but have sent this information to my service managers as well as my General Manager to review and assess. I do know that older vehicles with less robust computer diagnostic capabilities can be a challenge to Senior Master Technicians. Rest assured that I will follow up with my team on your situation promptly.
I am sorry for your inconvenience.
Rob Lombard
President
Lombard Ford Inc.
Aug 04, 2025 -
Lombard Ford responded
Good morning Mr. Cofrancesco
I apologize for all the inconvenience this has caused you and your dissatisfaction with our service department.
In regards to the fuel pump driver module going bad, it was most likely an effect that was caused by the original issue of the PCM, which was most definetley bad. When we tested it, we found that the PCM itself was internally shorted which was causing it to provide 12 volts on a circuit that called for far less. We then had to special order a new PCM due to the age of the vehicle, which is what caused the wait we experienced. When we were perfoming our testing, we noted that the fuel pump driver module was not an original part, it did in fact appear to be a brand new part. After the repair, we test drove the vehicle and found everything to be operating as intended. When the PCM went bad it most likely did some internal damage to the replacement driver module, that took some time to fully fail, which is what happened when the vehicle broke down on you on 7/17. I know that you spoke with my Advisor Kyle then, and he requested that you have it towed back to us so we could resolve the issue, but he never heard back after that. I am very sorry that this happened to you, but unfortunately there was no way for us to know what was going to happen after the vehicle left, as it was running as designed for us on our test drives.
I will make sure to be in contact with you today so that we can discuss this further and try to resolve the issue. Thank you and we'll talk with you soon.
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