Kyle Green

I purchased a 2017 GMC Acadia Denali from Ron Marhofer approximately 18 months ago. Looking back, I believe the vehicle was overpriced, and I take responsibility for agreeing to that purchase. What I cann approximately 18 months ago. Looking back, I believe the vehicle was overpriced, and I take responsibility for agreeing to that purchase. What I cannot accept is everything that has happened since. My vehicle has now been in their possession for over a month. During that time, I paid two separate copays for two different issues and parts, yet the original problem was never corrected. I initially reported a delayed start, problems with the vehicle starting, and a key fob that would not consistently lock, unlock, or remotely start the vehicle. After more than a month of repairs, parts being replaced, and money being paid, I was finally told that the actual issue is a corroded wiring harness inside the door. Now the warranty department says it will not cover the repair, and I am being told it will cost approximately $5,600 out of pocket. My question is: Why wasn’t the wiring inside the door inspected sooner when several of my original complaints involved the key fob, locks, remote start, and the vehicle not starting? Why did I pay two copays for repairs that did not resolve the problem? I also contacted GMC for assistance. I was told they would not help cover the repair, but they could offer a customer-service certificate if I purchased a brand-new vehicle. That is not a realistic solution for the average working person—especially after already purchasing a vehicle and a warranty with the expectation of having protection when something went wrong. I am extremely disappointed with how this has been handled by Ron Marhofer, the warranty provider, and GMC. I purchased the additional warranty because I was encouraged to believe it would protect me from situations like this. Instead, I have been without my vehicle for over a month, paid multiple copays, and am now facing an approximately $5,600 repair bill for an issue I had no control over. Based on my experience, I cannot recommend purchasing a vehicle or warranty through Ron Marhofer. Please ask detailed questions, read every exclusion in the warranty, and understand exactly what will and will not be covered before signing anything. More

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