Kyle Doherty

This is a horrible dealership. The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Servi The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Service Department manager, Pat Treanor, Is a horrible man and operates very dishonorably and fraudulently. This dealership has had physical possession of my car since March 07th. They sold me a warranty to car vehicle they knew they were unable to work on and when the vehicle began to have issues, Pat Treanor chose to look out for the dealership bottom line over honoring the warranty contract. Once they had possession of my vehicle, Pat continued to act dishonestly and chose to not be forthcoming with information I requested. In fact, I am being denied all information requested on the proposed repairs and was actually told that I have to agree to the repairs and pay for them before I can be told what those repairs are. I also have it on good authority that Pat Treanor committed extensive warranty fraud by filing false claims with the warranty company to pay for extensive repairs to his personal vehicle. He did this by forcing the paperwork through by falsely representing who the owner was of the vehicle on the paperwork. In addition, their technician recently accidentally drove a customers Tesla through their bay door. Due to the negligence of the staff at KIA since my car has been there, much damage has occurred to my vehicle. For starters; now there is a large scratch on my passenger front fender. Mice have turned my car into a happy home and have chewed up some wiring. The battery required replacing. Now, the dealership wants me to pay for the damage in order to work on my vehicle.FRAUD VITIATES EVERYTHING!!! I can. not even list my car make and model to complete this review. 2017 Alfa Romeo Giulia Q4 More

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Snakes in the grass. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. More

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We went to lease a new vehicle and had done a ton of research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during th research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during the experience. We never felt pressured to buy nor did we feel pressure to looking at something we didn’t want. She walked us through everything and we fully understood what we were getting into, and all the bells and whistles with the car. It was a super easy process, lengthened just by the fact we went on a Saturday. Everyone was really friendly at Berlin and we definitely plan on going back to renew our lease. The car is beautiful and we couldn’t be happier. It’s easy to get overwhelmed and walk away unhappy from a dealership, and this wasn’t the case. Thank you Faye and the team at Berlin City Honda! More

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RUN AWAY We bought a Sportage from them in 2017. Initially things were okay, though they had a problem with double-booking appointments (the on-line system didn't talk to the system the service rep Initially things were okay, though they had a problem with double-booking appointments (the on-line system didn't talk to the system the service reps used) and it took them years to figure it out. In the last few years, like others, we've run into issues with dropping the car off and being told it wouldn't be ready that day because they weren't able to order the parts in time. That happened once on a Friday, so we were without the car for the weekend. Another time they ordered parts and I went in to have them installed 2 weeks later only to discover the service rep didn't work there anymore and they couldn't find the parts they'd ordered. We bought our daughter a used car there about a year ago and the salesman made a big deal about the great, brand new winter tires that were included. But when we went to a tire store to have "summer" tires put on they said the winter tires were shot and wouldn't pass inspection! I got a nice e-mail from the sales manager right after the purchase asking us to let hime know if he could be of any help, so I contacted him about the tires but never got a response. Brought the Sportage in about a month ago for routine service. They found an issue with the muffler that meant it didn't pass inspection but, of course, they had to order the part. They didn't make an appointment because they didn't know how long it would take for the parts to come in, but they said they'd contact me as soon as the parts arrived. I'm still waiting. Meanwhile, we've decided enough is enough and we're going to sell/trade the Sportage and never buy another Kia because of the way this dealership is run. More

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Always excellent service and professionalism. I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (a I’ve purchased three vehicles from them in the last 6 years and every experience has been a breeze. Dedrick is the best GM I’ve ever worked with (and I visited a handful of other dealerships before this last purchase — strictly out of interest in a different brand of vehicle!). Knowledgeable, caring, professional and willing to work with you. I’ll never buy a car anywhere else! More

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