Kwame Pagon

I attempted to purchase a car from Easterns in February 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in t 2025. I had agreed to a deal sheet online, and scheduled to come pick the car up. I requested a loan through my bank for the exact amount listed in the deal sheet, which included all tax/tag/title fees. When I arrived at the dealership, I agreed to let them try to find better financing, they were unable to match. So far, all fine. When I was presented with the final deal sheet, there were two additions that I did not agree to beforehand, a Lojack service subscription and a dealer warranty service. I requested that they be removed from the deal sheet, as I didn't want either of them, and they inflated the price This is where it gets shifty for me: They tried to tell me that the LoJack service fee was required to complete the purchase, and then tried to scare me into the warranty by lying about the factory warranty not being transferrable. I did research on both of these points, and found them both to be lies. We left, and they've since contacted me trying to make the deal happen. It turns out the LoJack is optional (imagine that). This is textbook consumer fraud, and I'd avoid this business at all costs. If they'll lie about this, I would also believe that they'll lie about the state of the vehicle service, and warranty. More

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Staff worked well to reach a compromise on sale of the vehicle. We will consider using Easterns again in the future. vehicle. We will consider using Easterns again in the future. More

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Kwame was great to work with! He was super helpful with making sure I found a car I like. He was super helpful with making sure I found a car I like. More

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My husband and I recently purchased a car from Eastern motor in frederick, and I had the pleasure of working with Salesperson’s Kwame From start to finish, the experience was outstanding. Salesperson’s Kw motor in frederick, and I had the pleasure of working with Salesperson’s Kwame From start to finish, the experience was outstanding. Salesperson’s Kwame was incredibly knowledgeable, guiding us through the process with patience and care. He took the time to understand what we were looking for and never made me feel rushed or pressured. What really stood out was Kwame attention to detail and commitment to customer satisfaction. He found us the perfect car that met all my needs and even worked with us to get a the deal we desired. The follow-up call was consistent to ensure we were happy with our first time at their location. The service that was provided before we made our purchase was a nice touch, showing that he truly care about his customers. Overall, I’m extremely grateful and satisfied with the experience at Eastern Motor working with Kwame and his management team. I would highly recommend Kwame to anyone in the market for a new or used vehicle . Kwame’s professionalism, friendliness, and dedication to making the car buying process smooth and enjoyable. We will certainly come again for our son’s car in the next few months ahead!!! Thank you Mrs James and Mr Pringle! More

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Excellent customer service! Kwami and Kenny were very nice and answered all of our questions. Kwami and Kenny were very nice and answered all of our questions. More

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The process was simple, and we felt the staff here was honest and personable. We recommend! Kwame was awesome and made everything easy. If we need to get another vehicle in the future, we’ll be looking fo honest and personable. We recommend! Kwame was awesome and made everything easy. If we need to get another vehicle in the future, we’ll be looking for him! More

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Made my first purchase experience very successful and easy, I would really recommend this to anyone easy, I would really recommend this to anyone More

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everyone was very well mannered and helpful. it was pretty fast and very easy. thank you! it was pretty fast and very easy. thank you! More

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Very easy , easy to navigate website , great staff in the Frederick store. Would recommend to friends and family Frederick store. Would recommend to friends and family More

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The customer service was outstanding and the car is exactly what I was looking for. exactly what I was looking for. More

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