Kurt Hedmann

When you hear about those dealerships that really make you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service you take it up the arse when buying a used car.... this is one of them. Nothing but a bunch of liars including the sales person Tyler and the service manager Derek. 1. I bought a certified preowned camaro there. They never did the inspection to begin with...they just checked the boxes falsifying documents which is against the law. 2. They lied on Carfax saying they did repairs when they didnt do that until I was there buying it and I could see it wasn't done.... again falsifying documents. 3. Took it to another dealer because it was still vibrating after John Thornton service looked at it a 2nd time and said "oh its probably just a bent wheel". Didn't even fix it. The other dealer told me all 4 wheels were bent and that it would be $3k to replace them. 4. John Thornton told me they would replace all 4 wheels with new ones to bring it in. I get a call from Kurt stating the front wheels weren't bent and that they were only going to refurbish my back ones. 5. A week after driving it the AC stopped working on this CERTIFIED PREOWNED CAR! 6. Let's not forget about the financing girl who told me when I came in her office that my payment would be X amount of dollars which was double what it should be without telling me she had added in all the warranties and service without ever asking me if I wanted them. Just said this is your payment OK. Had I not questioned why my payment was double the price and just signed for my car I would have never known she added all of that in. I asked her to take it out and she then gave me another amount that still had things rolled into it and did this a 3rd and 4th time after repeatedly telling her NO and to take everything put! Most dealerships show you a paper asking what you want to add. Not this dealership...they just take you for all your worth hiding it all. Wrong person to try that with when I have bought 20 cars! 7. Never ever trust buying a car here or having service do anything to it. They are a complete joke! More

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Made an appointment to have my brakes checked and do oil change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early fo change. Took 5 days to get an appointment (not bad) I was told they could do what I needed and I would be out by 6pm. HOWEVER arrived 30 min early for an 11am appointment. By 3 pm they had not touched my car. I spoke to the service mgr who made some remarks about them being behind (didn’t tell me that when they took my car and left me with no transportation). Had to take uber to leave the dlr then come back at 2 pm the following day. They had my truck 11 hours. This is unacceptable why bother with an appointment, and in cost me $100 plus in uber services. No compensation was offered and the excuses is no excuses at all. Very poor service. More

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Advisor and manager were not helpful. Their solution to the issue wasn't very clear. Their solution to the issue wasn't very clear. More

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Service manager Kurt took a personal interest in my service ( I am very particular ) . Him and his team were very patient and accommodating. service ( I am very particular ) . Him and his team were very patient and accommodating. More

by JANDCSLAVIC Verified Customer Verified Customer

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Thank you for your service. And I will recommend to a friends and family member that And I will recommend to a friends and family member that More

by ANDRESTHOMAS908 Verified Customer Verified Customer

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Took along time for ambient light install over 3 hours . I was offered numerous drinks . Everyone was very kind I was offered numerous drinks . Everyone was very kind More

by DOUGLASJEFF904 Verified Customer Verified Customer

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I bought my car elsewhere as it was very hard to find in my area, but brought it to Thornton for maintenance and Kurt was amazing. He kept me informed and had a great demeanor throughout the process. Th my area, but brought it to Thornton for maintenance and Kurt was amazing. He kept me informed and had a great demeanor throughout the process. Thanks!!!! More

by kelli.hayes3399 Verified Customer Verified Customer

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Very quick process! This purchase was the quickest and most efficient I've ever experienced at a car dealership. Super kind, courteous, and professional staff. This purchase was the quickest and most efficient I've ever experienced at a car dealership. Super kind, courteous, and professional staff. More

by MELANIESULTON Verified Customer Verified Customer

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The people at John Thornton Chevy always takes care of me from the smallest of things to the largest. from the smallest of things to the largest. More

by TONEYVEASLEY Verified Customer Verified Customer

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Great explanation of repairs, very reasonable turn around time. Kept me apprised of the work being completed on my vehicle. time. Kept me apprised of the work being completed on my vehicle. More

by shakintheweb Verified Customer Verified Customer

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