Krystie Zhang | Page 19

What an amazing visit to Criswell Maserati and working with Nan Wong! I came in to test drive an Alfa Romeo and left with a Maserati Ghibli. The level of customer service attention to detail and ease of e with Nan Wong! I came in to test drive an Alfa Romeo and left with a Maserati Ghibli. The level of customer service attention to detail and ease of execution for the transition to my new car was fantastic! Everyone there made this an enjoyable experience and I’m thankful and a new brand loyal fan. Hats off to you as my expectations were far and above met. Beth S. More

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Having only dealt with my saleswoman, Nan, via email and text (living in NY) this was by far the most efficient/ easiest transaction I’ve made on a car. Going forward I plan on leasing my next car with Cris text (living in NY) this was by far the most efficient/ easiest transaction I’ve made on a car. Going forward I plan on leasing my next car with Criswell and recommending this dealership to my friends and family. More

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Best car buying experience ever Just leased a 2019 Alfa Romeo Stelvio from Criswell Germantown and love it. Due to my budget constraints I wasn’t sure I could get one. Spoke to two Just leased a 2019 Alfa Romeo Stelvio from Criswell Germantown and love it. Due to my budget constraints I wasn’t sure I could get one. Spoke to two other Alfa dealers first and it was looking bleak, even after a lot of back n forth negotiating. I had a max price I could do and they made it seem impossible. About to give up, I tried Criswell as they had many in stock that I liked (Great selection btw! They really know how to order their vehicles with the optimal options and colors etc). I made an online inquiry and Karifa called me right away. I explained my situation and max price. He told me he’d try and would get back to me soon (wasn’t holding my breath). Sure enough he called me back in 5 minutes to tell me we’re good!! At first I was skeptical- no haggling? I was thinking there must be a catch, but Karifa put me at ease. Turns out I got super lucky getting linked up with Karifa. Not only is he great at what he does, he is genuinely a good guy! He cares a lot about his customers and it shows. I almost never write reviews, but this experience was so over the top exceptional I feel compelled to. If you’re in the market for a Maserati or Alfa, call Karifa. Trust me. You will see right away what I’m talking about. The dealership is top notch as well- great selection, friendly staff, etc. Again, this was by far the best car buying experience ever! Thanks Karifa and Criswell! More

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Purchase of a new Alfa Giulia Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Appreciated the very professional and friendly negotiations. The large selection of Alfa models and colors were key factors in the purchase decision. Had visited the dealership several years ago and that added to the comfort level. More

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THANK YOU ALBERTO ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLEN ALBERTO , MY DAUGHTER AND I, THANK YOU AGAIN FOR MAKING OUR CAR PURCHASE EXCELLENT .YOU AND YOUR STAFF ARE AWESOME . YOUR CUSTOMER SERVICE IS EXCELLENT. IT KEEPS ME COMING BACK ALL THE WAY FROM LONG ISLAND NY. THANKS NICK AND ANGELINA More

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Karifa Mara Made my used car purchase great.. he has excellent customer service and worked with me to make sure I got in the vehicle that I wanted. excellent customer service and worked with me to make sure I got in the vehicle that I wanted. More

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Thank you, Karifa After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Spec After many months of researching, test driving, and generally pining for a new sports sedan I recently purchased a 2019 GIULIA QUADRIFOGLIO NRING Special Edition. The car is amazing. Equally amazing was the experience of purchasing the vehicle at Criswell Maserati Alfa Romeo in Germantown. Karifa in Sales was fantastic to work with. Since the purchase was late night on a Monday there wasn’t a lot of maintenance staff on hand for the car prep so Karifa took car of it himself. The extra attention to the sale and my satisfaction were much appreciated. Krystie in Finance was super easy to work with and very efficient (usually the finance paperwork process is the low point of the purchase experience). More

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Excellent dealership experience I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We I went in just looking and ended up buying. Karifa was very helpful and understood what was important to me about not only the car but the process. We quickly found a model that met my requirements and then got through the test drive and trade-in appraisal process in short order. The deal sheet was simple and clear and the trade-in offer exceeded my expectations. Krystie was pleasant to deal with, professionally presented additional options for warranty, service, etc. and we got through the payment process with no pressure for extra's. I spent a little time with sales manager, Robert Buchanon to talk more about Maserati and the dealership. Before I left I met Anthony in their service department and had all my preliminary questions answered. Any reservations I may have initially about buying my first Maserati or transacting with a new dealership were quickly dismissed. Simply put, my experience so far with Criswell Maserati has been excellent. More

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Exemplary and expeditious customer service Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously rese Sheer focus from Mrs.Wong upon entering the building. She advertised many avenues of finance and although I couldn't get the car I had previously researched, she spent time combing her inventory to present me with 3 great options to select from. She was more concerned about my overall satisfaction more that the sale and that trait is rear. At at the end of the day I was extremely satisfied. Roberts knowledge of his inventory was accurate and Krystie was classy and efficiently "to-the-point". Overall. great team cohesion. More

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Veronica's Review Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Nan was incredible! Very professional and honest about the process. Krystie explained everything in detail and Robert was very considerate and kind. Great experience and no hidden agendas. I will definitely recommend them to others. More

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