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Krystal Thomas

Overview Reviews (9) Inventory (122)

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Krystal Thomas

Marketing

My Volkswagen of North Grand Rapids

3985 Plainfield Avenue
Northeast Grand Rapids, MI 49525

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4.9

9 Reviews

Overview Reviews (9) Inventory (122)

4.9

9 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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9 Reviews of Krystal Thomas

December 30, 2025

Dealership Rating

Employee Rating

Awesome experience, people are super friendly and super helpful! Great place to go if you in the market for a vehicle! helpful! Great place to go if you in the market for a vehicle! More

by cainscough

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Jones

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your kind words! We’re thrilled to hear that our team made your experience friendly and helpful. We appreciate your trust and recommendation, and we look forward to assisting you again at My Auto Grand Rapids!

December 28, 2025

Dealership Rating

Employee Rating

I took my 2018 Beetle for an oil change. They made recommendations about tires and suggested an appointment for the oil change. The experience was good. They made recommendations about tires and suggested an appointment for the oil change. The experience was good. More

by APRIL.BLACK

Verified Customer

Recommend Dealer

Yes

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, April! We’re glad to hear your experience was positive and that our team could provide helpful recommendations. We appreciate your business and look forward to assisting you with your vehicle in the future at My Auto Grand Rapids.

December 24, 2025

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Employee Rating

Jeff Noordhof, Shaun Losinski, Jarrod Herbig and esspecially Devon Smith all need recognition for their hard work! esspecially Devon Smith all need recognition for their hard work! More

by ahunt17

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Devon Smith, Jeff Noordhof, Jarrod Herbig, Shaun Losinski

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for recognizing our team! We’re thrilled to hear that Jeff, Shaun, Jarrod, and especially Devon provided such a great experience. Your kind words mean a lot, and we’ll be sure to share your recognition with the team. We look forward to assisting you again at My Auto Grand Rapids!

December 22, 2025

Dealership Rating

Employee Rating

The team is always friendly and ready to help me with my vehicle. I appreciate the quick service and I am able to use the table in the showroom to work while I wait. I will continue to take my vehicles ther vehicle. I appreciate the quick service and I am able to use the table in the showroom to work while I wait. I will continue to take my vehicles there for all my service needs. More

by mthomas37

Verified Customer

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Jeremy and the service team.

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback. We’re pleased to hear that our team consistently provides friendly, attentive service and that our showroom amenities add to your experience. We truly appreciate your continued trust in My Auto Grand Rapids for all your vehicle service needs and look forward to serving you in the future.

December 18, 2025

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Employee Rating

Extremely knowledgeable and helpful. Every step was made easy and well explained to me . I would recommend Every step was made easy and well explained to me . I would recommend More

by paul.frederick83

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you for your feedback, Paul. We’re pleased to hear that our team was able to guide you through the process clearly and efficiently. Your recommendation is greatly appreciated, and we look forward to assisting you with any future vehicle needs at My Auto Grand Rapids.

December 14, 2025

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Employee Rating

They were fast, very communicative, willing to demonstrate the issues they saw, friendly, and listened to what I had to say without judgment. demonstrate the issues they saw, friendly, and listened to what I had to say without judgment. More

by Kristin Cavanaugh

Verified Customer

Recommend Dealer

Yes

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Jan 19, 2026 -

My Volkswagen of North Grand Rapids responded

Thank you so much, Kristin! We truly appreciate your kind words. Our team works hard to provide fast, clear communication and a welcoming experience, so we’re glad to hear you felt listened to and well taken care of. Thank you for trusting My Auto Grand Rapids—we look forward to helping you again in the future!

December 09, 2025

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Employee Rating

Amazing team. Mark is a tremendous leader and clear presenter of vehicle status. Highly recommend their Service department!! Mark is a tremendous leader and clear presenter of vehicle status. Highly recommend their Service department!! More

by MARYHUIZENGA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mark the Service Manager

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Dec 11, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5 stars! We’re glad to hear Mark and our service team took great care of you. We appreciate the recommendation and can’t wait to serve you again!

November 28, 2025

Dealership Rating

Employee Rating

Paul Jones was awesome to work with once again, quick and easy, knowledgeable and attentive easy, knowledgeable and attentive More

by marchuhn

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 01, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you for the 5-star review! We’re thrilled to hear that Paul provided another great experience — quick, easy, and attentive is exactly what we aim for. We truly appreciate your continued trust in us, and we look forward to serving you again in the future at My Auto Grand Rapids!

November 13, 2025

Dealership Rating

Employee Rating

Outstanding customer service and attention to detail, very much appreciated the shuttle service and courtesy demonstrated by the driver. very much appreciated the shuttle service and courtesy demonstrated by the driver. More

by ammcodonnell

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 14, 2025 -

My Volkswagen of North Grand Rapids responded

Thank you so much for your kind words! We’re thrilled to hear that you received outstanding service and that our shuttle experience made your visit even more convenient. We truly appreciate you choosing us and look forward to serving you again!

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