Krystal Marshall

My wife and I purchased a new RAV-4 from Jeff Hunter Toyota in Waco TX on 10/14/2024 after shopping online and in person at several Toyota Dealerships in the Dallas-Fort Worth Metroplex. Krystal Marsha Toyota in Waco TX on 10/14/2024 after shopping online and in person at several Toyota Dealerships in the Dallas-Fort Worth Metroplex. Krystal Marshall was our sales person and Brandon Bonge handled the finance and paperwork end of the deal. However, Loren Lookingbill was the outstanding star of our experience at Jeff Hunter Toyota. Krystal was friendly, knowledgeable and helpful. She was not your typical pushy, manipulative car sales person. I told her what we wanted, it was not in stock but she found it and we agreed on an out-the-door price with very little haggling. However, the RAV-4 we originally agreed to buy was not available. Krystal found a replacement and after a modification in the agreed upon out-the-door price, we happily made the deal. Brandon was also friendly and knowledgeable but he made an error on the paperwork. A Mechanical Breakdown policy which I did not want or agree to purchase was added to the final sale. This oversight added $2,500 to the cost of the vehicle. I was equally responsible for this error because I did not insist on reviewing a hard copy of the paperwork before we signed it electronically. So In my opinion, Brandon still rates 5-stars. When I discovered the $2,500 error the next day, I called the dealership to speak with Brandon. However, Brandon was not there and Loren Lookingbill took my call. I explained the problem and Loren took care of it without hesitation. A refund was received a few days later. A copy of the Bill of Sale was not included in our paperwork. All the information on the Bill of Sale was included in the financing contract so I was not concerned. However, our auto insurance company wanted a copy of the Bill of Sale. I contacted Loren and he emailed me a copy within minutes of my request. Loren was not involved in the original sale or responsible for the problems I encountered. However, he stepped up, immediately resolved the issues and kept me a satisfied customer. If the rest of the employees at Jeff Hunter Toyota treat their customers like Krystal, Brandon and Loren, then I look forward to patronizing this establishment in the future. More

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From my sales person to the finance manager (Krystal & Brandon) ABOVE & BEYOND. This is my first time buying a Toyota and Krystal was GREAT - very informative and over the top helpful. Super fast Super Brandon) ABOVE & BEYOND. This is my first time buying a Toyota and Krystal was GREAT - very informative and over the top helpful. Super fast Super Friendly - and they were able to get me into the vehicle I wanted!!! More

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Crystal, Cody and Loren were amazingly helpful, patient and knowledgeable. The looking & purchase process was easy and pressure free. This was my first purchase from Jeff Hunter Toyota, but definitely won’ and knowledgeable. The looking & purchase process was easy and pressure free. This was my first purchase from Jeff Hunter Toyota, but definitely won’t be my last. More

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Krystal Marshall was so nice and helpful, she was very knowledgeable. She made the process easy and not as stressful. knowledgeable. She made the process easy and not as stressful. More

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Flexible with my schedule, upfront with cost, answered all my questions. Easy process from start to finish all my questions. Easy process from start to finish More

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Krystal Marshall far exceeded our expectations. She was able to find the exact 4Runner we wanted. Upon arrival she was eager to meet us and was super friendly and made us feel at home. She was grea She was able to find the exact 4Runner we wanted. Upon arrival she was eager to meet us and was super friendly and made us feel at home. She was great to work with as we made this purchase remotely. She was also great at responding to text messages and emails and always kept me up to date in the process of purchasing our new 4Runner. This was by far the easiest and best experience in purchasing a new vehicle at any dealership I have ever been to. I would highly recommend purchasing from Jeff Hunter Toyota. The finance guy, Loren was also very honest and straightforward. From now on if I ever need a new vehicle I know where to go and who to talk to!! Thank You Krystal! More

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I've been buying cars for over 40 years & this was by far one of the best overall experiences ever. There were no hidden fees, bickering or lengthy negotiations. Krystal Marshall was great to work with & w one of the best overall experiences ever. There were no hidden fees, bickering or lengthy negotiations. Krystal Marshall was great to work with & we did most of our negotiating over the phone & via texts. The finance guy was great too when it was time to sign papers. I got a fair price for my trade-in too, which was great. I would definitely drive 3+ hours to buy at Jeff Hunter Toyota again. More

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Purchasing the new Venza was an enjoyable experience working with Krystal,.. She was so knowledgeable and patient with us. Looking forward to working with her as I need further assistance with the Venza working with Krystal,.. She was so knowledgeable and patient with us. Looking forward to working with her as I need further assistance with the Venza. Gene Ritchmond More

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Highly Recommend! I have been a customer of Toyota Jeff Hunter since 2010. I have always received the best service, product, and customer service whenever I come her I have been a customer of Toyota Jeff Hunter since 2010. I have always received the best service, product, and customer service whenever I come here. For all my service needs, this is the place I trust. Krystal Marshall was great to work with and really went above and beyond to secure our desired car and ensure top quality. She also kept us well informed along the way about timing and next steps. Krystal is. *Someone who listens. * Someone who establishes rapport. * Someone who is knowledgeable. * Someone who is comfortable with technology. * Someone who is committed to customer satisfaction. It was a pleasure working with her and I would highly recommend her. . More

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Excellent service provided by The sales consultant Krystal Marshall , Extremely knowledgeable and made the sale simple and quick. I would certainly recommend her to anyone looking for a Toyota Vehicle Krystal Marshall , Extremely knowledgeable and made the sale simple and quick. I would certainly recommend her to anyone looking for a Toyota Vehicle, More

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