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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.7
178 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

6 yrs, 9 mos

4.7

178 Reviews

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178 Reviews of Krystal Gipson

June 24, 2025

Dealership Rating
Employee Rating

Friendly and oil change with tire rotation done in a timely manner. Better service compared to last gmc dealer ship I went to. More

by BBL11410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Harbour

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Jun 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm glad to know you had a friendly experience with the oil change and tire rotation at James Wood Chevrolet Buick GMC Decatur. It's our goal to provide top-notch service, and it's great we exceeded your previous experience. We look forward to welcoming you back for your next visit. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 23, 2025

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Employee Rating

I recently made my third purchase from James Wood, and I was impressed by the sales staff's attentiveness to my needs. They helped me find the ideal vehicle, offered a fair price for my trade-in, and provid More

by Red
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Miller

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Jun 23, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Red! We're thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur was seamless and that our sales staff were attentive to your needs. It's fantastic to know that we could help you find your ideal vehicle and offer a fair price for your trade-in. We truly appreciate your continued trust in us and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 22, 2025

Dealership Rating
Employee Rating

well well well well well well well well well well well well well well well More

by dgreen16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Westerlund

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Jun 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! At James Wood Chevrolet Buick GMC Decatur, we appreciate all feedback, and it's good to know that everything went well during your visit. If there's anything specific you'd like to share or ask, please feel free to reach out. We look forward to assisting you! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 18, 2025

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Employee Rating

I was very pleased with the service very friendly and helpful. Did not have to wait long. More

by GRANNYVICKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide friendly and efficient service, and it's great to know we met your expectations. We look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

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Employee Rating

It says a multi point inspection was done in addition to oil change but there was no checklist or mention of any issues. Was hoping to have that information but don’t want to take back just for that More

by SHARPE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. We appreciate your concerns regarding the multi-point inspection at James Wood Chevrolet Buick GMC Decatur. Your experience is important to us, and we understand the value of having clear documentation of any inspection findings. We encourage you to reach out to us directly, and we'll be happy to provide you with any information you need without requiring an additional visit. Thank you for choosing us! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

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Employee Rating

The dealership its self has been a big help and easy to work with. How ever the Chevy I bought has had issues since day two of owning it. Hopefully things get resolved soon. Jameswoods has done an outstand More

by JOSHUAK89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine, Nick Huff

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Jun 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Joshua. We're glad to hear that you found James Wood Chevrolet Buick GMC Decatur easy to work with and that our team has been quick in addressing the issues with your Chevy. We understand how frustrating it can be to experience troubles with your vehicle and appreciate your patience as we work to resolve this. If you have any further concerns, please don't hesitate to reach out to us directly. We’re here to help! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 13, 2025

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Employee Rating

Good relaxed experience and service Hunter was informative throughout the whole process and a good host More

by GRASSDOG128
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hunter Helm

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Jun 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! We're thrilled to hear that you had a relaxed experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Hunter provided informative service and made you feel welcome throughout the process. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 12, 2025

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Employee Rating

Great service department! Krystal was great to work with and answered all my questions. I will always use James Wood More

by SARAN311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful feedback! The team is thrilled to hear you had a great experience with our service department and that Krystal was able to assist you effectively. I appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

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Employee Rating

I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership More

by scottclunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard

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Jun 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience, Scott! I'm glad to hear you received prompt and excellent service at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot, and we’re here anytime you need assistance with your Hyundai or anything else down the road. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 11, 2025

Dealership Rating
Employee Rating

ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE More

by DSHELTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard

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Jun 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your visits to James Wood Chevrolet Buick GMC Decatur and appreciate Derick's exceptional service. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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