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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.7
131 Reviews

Dealership Experience

1 yr, 1 mo

Industry Experience

6 yrs, 5 mos

4.7

131 Reviews

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131 Reviews of Krystal Gipson

February 20, 2025

Dealership Rating
Employee Rating

Always friendly, fast & honest! No one beats their service. My goto place for all times! More

by AMIRALWANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Brandt Wicker, Rusty Ford, Jeffrey Bockemehl, Tyler Mayfield, Asa Johnson Jr, Zach Rhine, Nick Huff, Shawn Hooe

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Feb 21, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! I greatly appreciate your kind words about the friendly, fast, and honest service you've experienced at James Wood Chevrolet Buick GMC Decatur. I'm thrilled to be your go-to place and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 19, 2025

Dealership Rating
Employee Rating

From my vehicle purchase. To vehicle service after purchase. I have received no less than 5 star service from James Wood. More

by whitney87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Culpepper, Shawn Hooe

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Feb 20, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your fantastic review! We're thrilled to hear that you've received wonderful service throughout your vehicle purchase and service experience. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 18, 2025

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Employee Rating

First class service! This team is easy to work with and I always know I am being taken care of. Fast, Friendly, and Knowledgeable. Krystal is one of the best in the indus More

by Sean P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Sean! We're thrilled to hear you had a first-class experience at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your recognition of our team, especially Krystal. We're dedicated to providing fast, friendly, and knowledgeable service, and it's great to know that you feel well taken care of. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 13, 2025

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Employee Rating

Everyone was incredibly nice and helpful! I would definitely recommend James Wood Service for all of your service needs! More

by CHANIEWILKINS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine, Shawn Hooe, Bryan Stanley, Dason Howard

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Feb 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that our team provided you with such great service. At James Wood Chevrolet Buick GMC Decatur, I strive to make every experience positive. I appreciate your recommendation and look forward to serving you again for all your service needs! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 09, 2025

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Employee Rating

Personalized and attentive service. Fast turnaround as well. One of the best customer service experiences we have had from a dealer. More

by MPERRYTX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you experienced personalized and attentive service at James Wood Chevrolet Buick GMC Decatur. Our team works hard to ensure a fast turnaround and top-notch customer service, and it's fantastic to know we met your expectations. We look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

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Employee Rating

Work was done on my vehicle faster than I thought and I was on the road again More

by ROBERTMITCHELL37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Hooe

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that the work on your vehicle was completed faster than expected and that you were back on the road in no time. Your satisfaction is our top priority at James Wood Chevrolet Buick GMC Decatur. I look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 08, 2025

Dealership Rating
Employee Rating

All of the people in the service area were very courteous and kept me posted on the progress of my vehicle. More

by gmavh9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I'm glad to hear that our service team at James Wood Chevrolet Buick GMC Decatur kept you informed and provided courteous service during your visit. If you have any further comments or need assistance, please don't hesitate to reach out. I look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

Dealership Rating
Employee Rating

We broke down in Decatur Chrystal helped us at 7 am, she got us in a loaner vehicle. She stayed at n touch with us and gave us updates on the progress of the repair. We think will will buy our next vehicl More

by MIKEROYCE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm glad that Chrystal was able to assist you promptly and keep you updated during your repair process at James Wood Chevrolet Buick GMC Decatur. Your decision to consider us for your next vehicle means a lot, and I look forward to serving you again in the future. If you have any further questions, feel free to reach out. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

Dealership Rating
Employee Rating

We broke down outside of Decatur in route from Lexington Texas several hundred miles away. Krystal helped us at 7 am, The car was diagnosed and a loaner vehicle was given to us in a very timely fashion. Kr More

by MIKEROYCE59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson , The ladies where you paid. They were excellent

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm glad to hear that Krystal was able to assist you promptly during your breakdown and kept you informed throughout the process. I always strive to provide top-notch service at James Wood Chevrolet Buick GMC Decatur, and it’s great to know that you had a positive experience. Safe travels, and I look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

February 07, 2025

Dealership Rating
Employee Rating

Easy scheduling, great reception on arrival, escorted to service representative, Bryan Stanley, ensure way was requested for service and coordinated additional recall service. Process was quick, with face t More

by DEFENDERONTHEROAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Johnson, Bryan Stanley, Jennifer Westerlund, Matt Smith , Cashiers are always friendly

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Feb 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! I'm thrilled to hear about your seamless experience at James Wood Chevrolet Buick GMC Decatur and how Bryan provided you with excellent service. It's great to know that your truck was taken care of and came back looking good. I appreciate your feedback and look forward to seeing you again for your next service! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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