Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Krystal Gipson
Krystal Gipson
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
166 Reviews
Dealership Experience
1 yr, 5 mos
Industry Experience
6 yrs, 9 mos
166 Reviews
Write a Review
166 Reviews of Krystal Gipson
May 30, 2025
At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on line thru their website. It took almost 3 weeks and I had to call about my car. Received a call from service manager later after I picked my car up and he told me he would check to see why it took so long never got a call back. No problem I’ll take it somewhere else. More
by BAXTERM1976
Verified CustomerOther Employees Tagged: Nick Huff
May 27, 2025
Folks in your Service dept are always so friendly and helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speakin helpful. I always enjoy my visit when having my GMC serviced. Keep up the great work. See you all next time! Krystal was very friendly when speaking to her on the newly remodeled waiting and service dept. More
by MARTIN.NEGRETE
Other Employees Tagged: Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard , Miss Zach, he normally helped me upon arriving. I understand he retired.!
May 24, 2025
This is a great dealer. There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! There service department does a great job, and you can trust them. I would not take my vehicle to any other dealership, very friendly folks!!! More
by SONNY.GOODE
Other Employees Tagged: Starla Johnson, Shawn Hooe, Bryan Stanley
May 23, 2025
Had a one pm appointment for oil change. It took two hours to get this done! There was four people that came on after me that had later appointments than I did and they were all taken care o It took two hours to get this done! There was four people that came on after me that had later appointments than I did and they were all taken care of and gone before me. Did not see or talk to my service representative. More
by mkcreecy
May 18, 2025
The team is always knowledgeable and we get great service. We wouldn’t go anywhere else! service. We wouldn’t go anywhere else! More
by DAWNCATE
Other Employees Tagged: Shawn Hooe
May 17, 2025
Best dealership service center in Texas. Very well coordinated and communication is best in class. Very well coordinated and communication is best in class. More
by jsboyd
Other Employees Tagged: Ricky Delgado, Bryan Stanley
May 15, 2025
I was met by Dason as I pulled into the service bay. He was very quick to gather the info he needed and a pleasure to speak with that morning. I was waiting for my vehicle, he instructed me where to fin He was very quick to gather the info he needed and a pleasure to speak with that morning. I was waiting for my vehicle, he instructed me where to find the waiting room and made sure I had internet access. They did a great job and it was quick. I had my oil changed and tires rotated. Quick and easy paying for the service. More
by CD
Other Employees Tagged: Dason Howard
May 14, 2025
Shawn did an outstanding job, again. Very efficient and on top of his game. Thank you. Very efficient and on top of his game. Thank you. More
by rustate
Other Employees Tagged: Zach Rhine, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard
Dealership Inventory (690 Vehicles)
