Kristopher Gerald | Page 4

This was probably the most enjoyable car buying experience I have ever had. Cory & Kristopher were amazing! experience I have ever had. Cory & Kristopher were amazing! More

by jay.mancinelli Verified Customer Verified Customer

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Entire staff was friendly, professional and made the entire process a great experience. Highly recommended Ciocca. entire process a great experience. Highly recommended Ciocca. More

by rfsully007 Verified Customer Verified Customer

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Very happy that the whole deal sales was great and so was the title person the title person More

by nucci64 Verified Customer Verified Customer

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Jason Muscarelli was a great salesperson and he listened to what I wanted and he did everything he could to get the vehicle that I wanted and was very greatful for all he did for me. It was the first ti to what I wanted and he did everything he could to get the vehicle that I wanted and was very greatful for all he did for me. It was the first time that I was a customer there and respected me to get what I wanted More

by faust08 Verified Customer Verified Customer

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It was a great experience, Cory quickly found several vehicles that were in line with what we were looking for and helped us select the best for us. vehicles that were in line with what we were looking for and helped us select the best for us. More

by rmacadam Verified Customer Verified Customer

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Knowledgeable, friendly, quick process, gave options, explained effectively, fair trade in value, clean showroom and more explained effectively, fair trade in value, clean showroom and more More

by ERICSURO Verified Customer Verified Customer

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Dane Carl handled the purchase of a 2024 Bronco Sport Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car be Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car being purchased, answered all questions with clarity and was an amicable person to converse with. When handling the purchase I feel he did his best to help myself and Ciocca come to an agreement for the purchase. EXCELLENT SALESMAN Kris Gerald He handled the financial part of my deal. The extended warranty part of the deal was not handled clearly. We went through many iterations and computer screens before we verbally agreed to the Premium Plus program for 3 years beyond the manufacturer’s 3 year bumper to bumper warranty for a total of 72 months. After signing papers on the pc screen he gave me a memory stick with all documents. When I went home I did not see any signed papers agreeing to the extended warranty timeframe nor a detail of explanation document of the Premium Plus coverage. After asking him several times via e-mail, he finally sent me a document showing AVC (who I found out later handles the warranty claims) shows the warranty for 60/60000/100. This document was not part of the document info he gave me on the memory stick. This created confusion, we spoke on the phone that we verbally agreed to 72 months but for some “reason” it ended 60 months. He said he would talk to AVC that day about extending it to the 72 months. He has not confirmed that despite multiple requests an update status. Finally, he did contact me but had not talked to AVC yet. He offered me a refund on the purchase of the extended warranty. My wife and I did want an extended warranty and resolved to keep it with hope that he did follow through with successfully contacting AVC. Poor communication! More

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Very Polite. Willing to take the time to show you cars. Answered all of my questions. Willing to take the time to show you cars. Answered all of my questions. More

by JRTECH114 Verified Customer Verified Customer

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The staff is helpful and knowledgeable. They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team! They are very accommodating and easy to work with. They found the vehicle I wanted. Everything went smoothly. Great team! More

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**UPDATE** So after posting my review below, I got a call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue. Not only did she work with me to resolve the issue, but she also turned around and said the dealership will cover the cost of replacing my back window to make good on the whole ordeal. NOW THAT'S SERVICE!!! She has totally restored my confidence in her dealership and honestly she had made a customer for life!!!! Thank you Ms. Maley!!!! BUYERS BEWARE....DO NOT BUY FROM ANY CIOCCA DEALERSHIPS!!! As some previous customers have said, they con't care about their customers!!! I bought a used 2020 Ford Ranger just over three months ago when about 2 months after buying my truck I noticed only have my back window will defrost. I called in to make an appointment with their service center only to find out that my truck was not under warranty and that it would cost $850 to replace because the defrost connector on one side was damaged. And to show I had not tampered with the window in any way, I left the temp registration tag on my back window. Anyway, the service center said I needed to go back to the dealership I bought my truck from to "plead my case to them" about how this is the way I bought my truck. To which I did only to be told by Dmitri, there was nothing they could do. They did check to see if it was certified when I was told all their vehicles are certified inspected and all. But when I was also being told they could nothing for me, Dmitri also mentioned that they had failed to inspect the rear defroster because it was too warm to inspect it. But the thing is, you can clearly see how the connector is damaged. I also found it funny how he had to ask me to come outside the dealership to explain this to me. I'm guessing it was so any potential customers would not hear what he had to say and how the negative side to them. The part that gets me most is that Dmitri didn't even try to work with me. Look, I get it, my truck was a used truck...but for $30K, he could have tried to do something being his crew missed this potential safety issue. Come winter time, my back window can frost up and hinder my rear view. I mean, he was flat out, no...sorry can't do anything. Either way, this is the first and last time I will deal with any Ciocca dealerships. And if I were you, I'd look elsewhere to buy your next vehicle!!! This was a $30K lesson for me!!! More

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