Kristopher Gerald

**UPDATE** So after posting my review below, I got a call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue call from Sarah Maley , the General Manager of Ciocca Ford of Quakertown and we had a very positive conversation in resolving my rear defroster issue. Not only did she work with me to resolve the issue, but she also turned around and said the dealership will cover the cost of replacing my back window to make good on the whole ordeal. NOW THAT'S SERVICE!!! She has totally restored my confidence in her dealership and honestly she had made a customer for life!!!! Thank you Ms. Maley!!!! BUYERS BEWARE....DO NOT BUY FROM ANY CIOCCA DEALERSHIPS!!! As some previous customers have said, they con't care about their customers!!! I bought a used 2020 Ford Ranger just over three months ago when about 2 months after buying my truck I noticed only have my back window will defrost. I called in to make an appointment with their service center only to find out that my truck was not under warranty and that it would cost $850 to replace because the defrost connector on one side was damaged. And to show I had not tampered with the window in any way, I left the temp registration tag on my back window. Anyway, the service center said I needed to go back to the dealership I bought my truck from to "plead my case to them" about how this is the way I bought my truck. To which I did only to be told by Dmitri, there was nothing they could do. They did check to see if it was certified when I was told all their vehicles are certified inspected and all. But when I was also being told they could nothing for me, Dmitri also mentioned that they had failed to inspect the rear defroster because it was too warm to inspect it. But the thing is, you can clearly see how the connector is damaged. I also found it funny how he had to ask me to come outside the dealership to explain this to me. I'm guessing it was so any potential customers would not hear what he had to say and how the negative side to them. The part that gets me most is that Dmitri didn't even try to work with me. Look, I get it, my truck was a used truck...but for $30K, he could have tried to do something being his crew missed this potential safety issue. Come winter time, my back window can frost up and hinder my rear view. I mean, he was flat out, no...sorry can't do anything. Either way, this is the first and last time I will deal with any Ciocca dealerships. And if I were you, I'd look elsewhere to buy your next vehicle!!! This was a $30K lesson for me!!! More

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My purchasing experience was quick, exactly as promised. Highly recommend. Kris was especially awesome. He asked insightful questions with the goal of getting us the best care for our needs. Him and the t Highly recommend. Kris was especially awesome. He asked insightful questions with the goal of getting us the best care for our needs. Him and the team went above and beyond. More

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It was awesome they were very helpful and informative. I couldn't have asked for a better team I couldn't have asked for a better team More

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Kris made the normally painful process of purchasing a vehicle quick and painless. Thanks Kris! vehicle quick and painless. Thanks Kris! More

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While II did a lot of searching ultimately, I ended up at Ciocca Ford as I needed to find myself a car relatively quickly. I met Kris soon after entering and he was genuinely one of the best sales reps I hav Ciocca Ford as I needed to find myself a car relatively quickly. I met Kris soon after entering and he was genuinely one of the best sales reps I have dealt with in 38 years on this earth. He helped me find the right car for me without pressuring me while I was on a shorter timeline. Incredible sales rep and so outgoing and personable.Gold Stars to Cioicca Ford for their team! :) More

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Kris helped me get my dream mustang! He was very friendly and outgoing and made the whole process very comfortable. I did not feel pressured at all. His knowledge of the product was also He was very friendly and outgoing and made the whole process very comfortable. I did not feel pressured at all. His knowledge of the product was also impressive. Also want to thank Jonah who helped me make sure I got the right extended warranty that I wanted because I’m keeping this one for a long time. Thanks again Kris and everyone at Ciocca Ford in Quakertown. More

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Ciocca Ford is one of the fairest dealerships around. I would highly recommend anyone buying a car from them! I would highly recommend anyone buying a car from them! More

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Kristopher was our salesman. He was very patient, answered all our questions, and was very knowledgeable. He was great to work with and made the car buying experience at Ford a p He was very patient, answered all our questions, and was very knowledgeable. He was great to work with and made the car buying experience at Ford a positive one. More

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Ciocca Ford was interested in making sure that questions were answered. If I had a concern, they addressed it with the goal of customer satisfaction. were answered. If I had a concern, they addressed it with the goal of customer satisfaction. More

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Kristopher Gerald was our salesman and he was great. A very personable guy and we were happy with the trade value of our 2001 BMW Z3 and the purchase price of the 2003 Ford Mustang GT Premium. very personable guy and we were happy with the trade value of our 2001 BMW Z3 and the purchase price of the 2003 Ford Mustang GT Premium. More

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