Kristina Smith
Kristina Smith at EchoPark Automotive Charlotte
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Kristina Smith

Guest Loyalty Specialist

EchoPark Automotive Charlotte

3648 E Independence Blvd
Charlotte, NC 28205

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4 Reviews
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4 Reviews

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4 Reviews of Kristina Smith

May 31, 2024

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Employee Rating

We had a great experience with Greg and Echo Park. His experience in listening to what the customer is looking for helped him lead us to the perfect vehicle for us. Thank you, Greg! More

by fritzleby
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Burris

Jun 03, 2024

EchoPark Automotive Charlotte responded

Fritz we really appreciate your feedback for Greg and our post sale team here at EchoPark Charlote! Don't hesitate to reach out if you have any additional questions. Take care.

March 21, 2024

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Employee Rating

Drove up to purchase a used EV after calling to confirm that they could process the irs used ev tax credit multiple times on the phone. When I got there I was told that they were unable to do this due to t More

by Josh A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 27, 2024

EchoPark Automotive Charlotte responded

Marth/J.A. looks like we didn’t meet expectations. We apologize for any inconvenience you experienced due to the incorrect information you received on our ability to process the Federal EV tax credit. At this time, we are still waiting to be setup with the appropriate agency, that oversees this credit. And we also apologize for the miscommunication regarding our appearance protection package. Thank you for leaving this review so we can make improvements.

October 13, 2023

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Employee Rating

Victoria was very professional friendly understood what car I was looking for and explained everything how it worked More

by milliemendez213@ gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victoria Pham

Oct 17, 2023

EchoPark Automotive Charlotte responded

Milliemendez213@gmail.com Thank you! Your review is proof that our guests leave happier. On behalf of Victoria and myself, thank you for the opportunity and we look forward to your next visit. Take care.

June 14, 2023

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Employee Rating

Customer service was excellent from start to finish; minor hiccups were addressed and resolved professionally and in a timely fashion More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

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