Kristin Bibb

We had an outstanding experience with Front Royal Buick GMC! Kristin, General Manager Scott, Finance Manager Derick, and the entire team made the entire process easy, seamless, and stress-free. They wer GMC! Kristin, General Manager Scott, Finance Manager Derick, and the entire team made the entire process easy, seamless, and stress-free. They were professional, honest, responsive, and truly went above and beyond. With three young children at home, it wasn’t easy for us to get back to the dealership, so they came to our house to complete the paperwork and are even delivering our new Yukon XL. That level of customer service is rare and speaks volumes about how much they value their customers. We couldn’t be happier with our experience and highly recommend Front Royal Buick GMC to anyone looking for a dealership that truly puts its customers first! More

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Kristin was an absolute great sales person. Going above and beyond! Call her for you automobile needs! Going above and beyond! Call her for you automobile needs! More

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Buyer beware is an understatement with this place. Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" tracking/vehicle recovery system. Lets start with the tracker. They are charging $899 for something that costs around $50 and has the same capability that is provided by Onstar for FREE for three years. When you tell them that you are not interested in having a 3rd party tracker in your vehicle they will tell you that is pre-installed and the cost will not be removed. If you really don't want the tracker you can pay them to remove it. What a joke. Then there is the other scam charge of an additional inflated destination charge. The vehicle manufacture is required to provide a window sticker outlining the costs of the vehicle, specifically to protect consumers from these scams. The window sticker shows the cost of the vehicle + installed options + the destination charge that they charge the dealer to get the MSRP. This dealer will then take the MSRP (that included the $1450 destination) show a discount ($2200 in my case), then add a $1900 "destination" and $899 for the tracker. Putting the price of the vehicle almost $600 OVER MSRP before taxes/tags/doc fee. When you call them out on the extra destination charge they will quickly point out that their website states that all prices do not include destination. When we went back to grade school math and showed our work, I circled the two destination charges and asked "how is this not a double destination charge?" I was only met with an insistence that is not a double charge because the website said all prices do not include the destination. At that point it was time to find another dealer. I ended up buying the exact same vehicle for almost $4000 less at a GMC dealer in Woodbridge. Do your homework and email all the dealers around that have the vehicle you want and ask them to provide you with the out the door price. Negotiate your deal from there and you will quickly find who wants to earn your business and who is trying to scam you out of every penny they can. More

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Kristin was an amazing salesperson! She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we subm She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we submitted paperwork. I drove away on Sunday with an awesome truck and a great experience. More

by smarshall2 Verified Customer Verified Customer

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