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Kristian Heinrich
Kristian Heinrich
Service Advisor
Russ Darrow Metro Chrysler Dodge Jeep RAM
10901 W Metro Auto Mall
Milwaukee, WI 53224
38 Reviews
38 Reviews
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38 Reviews of Kristian Heinrich
February 14, 2026
I had a great experience with the service department. Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed ri Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed right the first time. Thank you More
by Danthawk
Verified CustomerOther Employees Tagged: Julian Barnes, Clayton Duckworth, Shane Bode
January 29, 2026
It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell lies constantly. I will never deal with this dealership again. Even when you ask yo speak with upper management, nothing ever gets resolved and upper management doesn't respond back either. More
by STEELE_SOLO
Other Employees Tagged: Jermaine Heard, Michael Reichert, ROB JARECKI
December 01, 2025
Jermaine Herd is the best service advisor and should be commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand C commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand Cherokee. This is the truck of my dreams and I’m over the moon on every aspect of the vehicle and how well it performs. More
by adamzfish3
Other Employees Tagged: Jermaine Heard
October 26, 2025
As a repeat customer, I’m so pleased with this purchase because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the deal! Clayton D. walked with me through the process which wasn’t long at all and then presented me with the keys to my new Jeep Grand Cherokee, an amazing vehicle from an amazing Team. Thank you Russ Darrow team!! P,S,….Huge thanks to Jermaine, my Russ Darrow Service Advisor for his direction. That started the process!! Peace More
by adamzfish3
Other Employees Tagged: Jermaine Heard, Julian Barnes, Clayton Duckworth , Adrian Ellis
October 11, 2025
Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More
by MARILYNC68
Other Employees Tagged: Michael Reichert
October 01, 2025
Jermaine is a great help and the the of the service team works well together works well together More
by None
Other Employees Tagged: Jermaine Heard , Megan Villmow
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