Kristen Sholes

I got an appointment very easily. Just bought this car (second telluride I’ve purchased) and my door panel is chipped very badly within the last few months seems like a manufacturer Just bought this car (second telluride I’ve purchased) and my door panel is chipped very badly within the last few months seems like a manufacturer error. I hardly have passengers in my vehicle whatsoever so this does not sit right with me. Hoping this can come to a reasonable resolution. If not, I will continue to make sure this situation is heard. Justin X was walking by and I approached him, trying to see if there could be something done. He listened to my concerns, inspected it and spoke with other workers and stated I could come in on a Thursday to have someone look at it, that it wouldn’t be an exact match but something could be done. When checking out with Kristen S. She wasn’t aware of the communication had with Justin and I. Stating in my paperwork and in person that I would be responsible for the repairs at $1,290 with additional labor cost of $79. No communication that the tire rotation cost extra. Was not pleased about that. Oil change took around 1 hr 20 mins. More

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They are always courteous and willing to go the extra mile for you. They will go over your diagnosis step by step with you and if your car is not safe to drive they will keep your car until it is fixed a mile for you. They will go over your diagnosis step by step with you and if your car is not safe to drive they will keep your car until it is fixed and set you up with a car to use while they fix your car. Thank you Kia of Sandusky for always looking out for your customers! More

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The service staff is always pleasant and prompt when my vehicle needs service. Great dealership to work with. vehicle needs service. Great dealership to work with. More

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Outstanding service with a communication level above and beyond. Thank you to Kristen and the entire staff! beyond. Thank you to Kristen and the entire staff! More

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Always fast and efficient, the light in you feel well informed about how everything with your car. informed about how everything with your car. More

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Friendly, fast, efficient, they really make you feel they care about you,Kristen was very helpful she went above and beyond to help me with a service Kia doesn't really provide. care about you,Kristen was very helpful she went above and beyond to help me with a service Kia doesn't really provide. More

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I was in to have my vehicle serviced. It was estimated I'd be there for 1 hour and that's all it took. Everyone was nice. The waiting room was clean and cozy. They offer free refreshments It was estimated I'd be there for 1 hour and that's all it took. Everyone was nice. The waiting room was clean and cozy. They offer free refreshments. Highly satisfied. More

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Friendly and informative sales people. Quick to help and if needed will get you to the person who can help Quick to help and if needed will get you to the person who can help More

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