Kristen Paulsen | Page 3

Kristen, was exceptional. Wonderful followup on every (many) question. Parts department was also great. My son had a very different experience with his Tundra purchace last year.. Love the Tundra (many) question. Parts department was also great. My son had a very different experience with his Tundra purchace last year.. Love the Tundra More

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Kristen was the reason I came back to purchase my second 4Runner TRD pro. She is professional and respectful and sometimes that is hard to find when car shopping. Thank you Kristen! 4Runner TRD pro. She is professional and respectful and sometimes that is hard to find when car shopping. Thank you Kristen! More

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First dealership in 20 years where I comfortably shopped Kristen and Carl provided great help and a very smooth service for me, greatly appreciate it. This is my first Toyota and due to the positive experien Kristen and Carl provided great help and a very smooth service for me, greatly appreciate it. This is my first Toyota and due to the positive experience I may stay for Toyota fir a good change More

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4Runner 4Fun Our experience with Kristen Paulson was excellent. She was professional, knowledgeable and fun to work with. She answered all our questions and/or so Our experience with Kristen Paulson was excellent. She was professional, knowledgeable and fun to work with. She answered all our questions and/or sought out the correct information if she was uncertain. I would by a vehicle from her anytime. Our experience with Brittany however was quite different and disappointing. After we had written our check for the vehicle in the amount we agreed upon, Brittany tried to sell us additional warranties. After making it very clear we were not going to spend any more money she persisted pushing her products.continueing to lower the warranty prices. Once Bill finally convinced her we were not going to spend any more money her attitude completely changed. She was short, rude and unprofessional. We walked out of there feeling scolded and belittled. Not what we expected after writing a check for $50,000. This experience with Brittney over shadowed and spoiled the experience of buying a new car. Once again this has nothing to do with Kristen. She was wonderful to work with. We know this experience disappointed her as well. More

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Service done promptly at time of appointment. Everyone was pleasant and helpful. All information on the vehicle relayed to me. I look forward to using the se done promptly at time of appointment. Everyone was pleasant and helpful. All information on the vehicle relayed to me. I look forward to using the service dept again. More

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Super professional, excellent service, highly recommended. We were treated with excellence. Super friendly, super professional, everyone we talked to was polite and helpful. No pressure, no crazy tactics, j We were treated with excellence. Super friendly, super professional, everyone we talked to was polite and helpful. No pressure, no crazy tactics, just a bunch of knowledgeable and helpful people getting together to help us find the right car to buy. Ask for Kristen, she was an awesome sales person. More

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They are awesome I would never go anywhere else, they are fantastic. I would recommend them to anyone. I have had my car serviced at Lithia Toyota since moving to I would never go anywhere else, they are fantastic. I would recommend them to anyone. I have had my car serviced at Lithia Toyota since moving to Billings in 2011. The service staff is kind, caring, funny and I feel like a part of the Toyota family. More

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Over and above! I had applied for a loan online and Kristen sent all the financing information and options to me before I traveled to the dealership. She then spoke w I had applied for a loan online and Kristen sent all the financing information and options to me before I traveled to the dealership. She then spoke with me on the phone and had the PERFECT truck selected for me with options that I hadn’t even thought of but LOVE. Kristen was with a customer when I arrived so she had Rick work with me. It was such a smooth transition and I was impressed that she didn't have me sit and wait on her. It was a team approach with the customer getting the best service at Lithia. Rick was exceptional! He, very patiently, walked me through all the features of the Tacoma and accompanied me on the test drive. He also picked me up at the airport since I had to return the rental car. Once we got back to the dealership, he stayed with me and set up the navigation and voice recognition system in the truck. I was so grateful because I encountered a terrible storm driving home but felt safe knowing that I wouldn’t miss a turn. My overall experience was waaaay better than expected! The people at Lithia go over and above!! More

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HAD A GREAT EXPERIENCE, EVERYONE WAS SO FRIENDLY The sales personal, Kristen Paulsen, was very, very helpful. She took her time with me and answered all my questions. Being in my Senior years. it to The sales personal, Kristen Paulsen, was very, very helpful. She took her time with me and answered all my questions. Being in my Senior years. it took a lot of explaining on things. She was very patient with me. It's always fun to go in and see her. My daughter loves her too, More

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New Purchase Kristen was amazing to work with! She listened to our needs and worked until we had an amazing price and interest rate we loved. We love our new SR5 P Kristen was amazing to work with! She listened to our needs and worked until we had an amazing price and interest rate we loved. We love our new SR5 Premium, it is our third one. Everybody was very friendly and just great to work with. They even provided me with a vehicle for the night when it took longer than expected to install the remote starter in our brand new 4 Runner. We couldn’t be happier with our experience and purchase! More

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