Kristen Graham

Came in to purchase a new F-150 after finding one online I liked. I went to the dealership and was hit with the ole bait n switch tactic. The truck I wanted had a “do not sell” (supposedly) clause on it bec I liked. I went to the dealership and was hit with the ole bait n switch tactic. The truck I wanted had a “do not sell” (supposedly) clause on it because of a rear axle recall. I found another truck that was comparable, but also $2,000 more than the one I wanted. The motto of “one person, one price, one hour” is a lie. I dealt with two people, was there for close to 8 hours, and the price I was given was NOT the price displayed online, despite the sales for the Truck Month and March Madness with Schomp. I was told that this was due to the “confusing wording” on the webpage, but the part that says “up to X-thousand off MSRP” means that all of the discounts they offer you cannot be combined if they exceed this amount. It also said 60-months, 0% APR AND NO PAYMENT FOR 90 DAYS. Was told by my sales person that if I opted to go with that specific deal, $2,000 in dealer incentives would be removed, DESPITE the website showing that the deals would be combined on 2025 F-150’s. Overall, my salesman, Bryan, was pretty good. He’s knowledgeable, straight to the point, and there were no frills or wasted time with him. Kristen was very, very helpful, kind, polite, well-spoken, and knowledgeable. She was able to negotiate a higher trade in price for me, on my behalf and made it effortless. Thank you. The only experience was decent, but I will tell anyone preparing to shop here to do their homework into the sales first and do NOT anticipate only being there an hour. More

Report | Print

Deidre was incredible to work with and made me feel truly confident throughout the leasing process. As a young woman shopping on my own, it can sometimes feel intimidating, but Deidre made everything feel ea confident throughout the leasing process. As a young woman shopping on my own, it can sometimes feel intimidating, but Deidre made everything feel easy, comfortable, and straightforward. She was knowledgeable, patient, and genuinely supportive from start to finish. I couldn’t have asked for a better experience. More

Report | Print