Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

Contact Me
4.7
353 Reviews
4.7

353 Reviews

Write a Review

353 Reviews of Kris Musgrove

June 01, 2025

Dealership Rating
Employee Rating

1t was awesome very friendly staff very knowledgeable staff. Very fast service no waiting in line lunrs fir service More

by Marcus1mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2025

Dealership Rating
Employee Rating

Kris was able to have the technician diagnose the issue with my car quickly and went out of his way to have an appointment set up for me ASAP the following day. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 30, 2025

Dealership Rating
Employee Rating

Communication is poor, service techs have no knowledge to service. Lacking in ability to provide any customer service. Lies were told by many employees, and no one seemed to know how to do anything properly. More

by namdrof88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 29, 2025

Dealership Rating
Employee Rating

10 out of 10! I could not have asked for a better experience as a first time car buyer! I was nervous to start the process but I’m so grateful for Charli! I apprec More

by BROOKES2009
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 15, 2025

Dealership Rating
Employee Rating

I had a great experience at Jim Ellis Kia of Kennesaw’s service department. I was just there for recall so I was not paying for any services but they treated me very well and walked me through the process More

by daniela.binns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Daniela.binns! Please let us know if there is ever anything else we can do for you! Safe travels!

May 14, 2025

Dealership Rating
Employee Rating

The team did not top off my windshield fluids. Leads me to think what else was not completed. More

by Daniellesbrown4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 17, 2025

Jim Ellis Kia of Kennesaw responded

Daniellesbrown4, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

May 08, 2025

Dealership Rating
Employee Rating

When you get to dealer service is good. When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should More

by dotjim68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 10, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!

May 03, 2025

Dealership Rating
Employee Rating

The video recording explaining about the car is a genius idea especially for people who don’t know much about the vehicles. Thank you More

by T Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Kerkoski, Sam Stewart, Phil Joyce , Robert Billings

May 06, 2025

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 25, 2025

Dealership Rating
Employee Rating

This is a very good dealership, they show video proof of what’s going on with your car and what they are working on. Quality service. More

by Marissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Stewart

Apr 29, 2025

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Marissa! Thanks again for your business! Take care!

April 25, 2025

Dealership Rating
Employee Rating

Kris always comes out and greets me when i drop off my vehicle. Great updates on timeframe as well More

by 287347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2025

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

1
...

Dealership Inventory (200 Vehicles)

new 2025 Kia Sportage car, priced at $32,350
2025 Kia Sportage
new
White exterior
8-Speed Automatic
FWD
new 2025 Kia K5 car, priced at $28,890
2025 Kia K5
new
White exterior
8-Speed Automatic
FWD
new 2025 Kia Niro car, priced at $31,400
2025 Kia Niro
new
Black exterior
6-Speed Dual Clutch
FWD
used 2017 Cadillac Escalade car, priced at $24,177
2017 Cadillac Escalade
used
Gray exterior
8-Speed Automatic
RWD
used 2020 Ram 1500 car, priced at $25,260
2020 Ram 1500
used
White exterior
8-Speed Automatic
RWD
used 2023 Kia Forte car, priced at $21,995
2023 Kia Forte
used
Blue exterior
CVT
FWD