Kourtney Ezzell

**Let me start by saying this has been the WORST car buying experience of my life. From start to finish, this dealership has been nothing but lies, runarounds, and unprofessional nonsense. Salesman Kevi buying experience of my life. From start to finish, this dealership has been nothing but lies, runarounds, and unprofessional nonsense. Salesman Kevin told me my numbers ‘looked good’ — meanwhile, EIGHT hard inquiries hit my credit report like I wasn’t gonna check. Shady, dishonest, and unacceptable. Then I get the car, and the trunk is lopsided. Had to bring it back to get fixed. Mind you, I’ve only had the car a MONTH. Two weeks later, the paint starts peeling off. When I reached out, the dealership tried to push the blame onto Honda, claiming it was a recall issue. Funny how I called Honda directly — NO RECALL on my car. So now y’all lying AND avoiding responsibility. I spoke to Manager Stephen, who swore he’d talk to his GM and call me back. Nothing but crickets since. THEN Hugo gets on the phone trying to cover for Kevin, being rude, dismissive, and flat out nasty. Little does Hugo know — I recorded that entire conversation. The unprofessionalism was beyond anything I’ve ever experienced at a business. To make matters worse, Kevin tells me to book a service appointment for the paint. I show up, waste my time and gas, just for them to tell me ‘there’s nothing we can do.’ So now you’re playing with my money, time, AND patience. This dealership is straight-up ROTTEN. Terrible customer service, no accountability, and no respect for the people spending their hard-earned money here. ZERO stars if I could. And best believe, I’ll be filing formal complaints with the Better Business Bureau (BBB) and the Attorney General’s office. I have the recordings and the paperwork to back up every word of this. I wouldn’t recommend this place to my worst enemy. First chance I get, this car’s getting traded in or fixed by someone with actual integrity More

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Top notch dealership! My sales person Jose .and all of the staff that I dealt with worked very hard to get me in the truck that I wanted and a payment I could afford. Love My sales person Jose .and all of the staff that I dealt with worked very hard to get me in the truck that I wanted and a payment I could afford. Love my truck! Thank you Marine Chevrolet and Jose! More

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Hands down the best dealership i have worked from gabby to Kevin the whole team is simple amazing. to Kevin the whole team is simple amazing. More

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Jacksonville is the best place to buy a car. From service to sales team is the best. From service to sales team is the best. More

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My salesperson, Kevin Boyer will always be my salesman. He is a very professional and personable man to deal with. He answered all of my questions and dealt with outstandingly well. He is a very professional and personable man to deal with. He answered all of my questions and dealt with outstandingly well. More

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Excellent service. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. More

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I appreciate it when they notify me about other concerns about my vehicle. This way it can be taken care right away. Thank you for the quick service. about my vehicle. This way it can be taken care right away. Thank you for the quick service. More

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I didn’t have to wait long for the service. I was greeted friendly. My service was explained. I was greeted friendly. My service was explained. More

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The techs quickly uncovered and repaired an ongoing electrical issue that had been troubling me for a long time. I have not had any issues since I picked the vehicle up. The staff especially my contac electrical issue that had been troubling me for a long time. I have not had any issues since I picked the vehicle up. The staff especially my contact Drew were very patient and helpful throughout the whole process. Being a veteran who is also dealing with cancer I am limited financially and experience hardships whenever I incur unexpected additional demands on my budget. Drew was helpful and understanding of my dilemma. He worked with me until I was able to pay for services and pick up my truck. I can not say enough about how helpful Drew and the technicians were during the repair process. Great work. 11 out of 10. More

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I have bought 5 truck from this dealership and they have always go out of their way to make the sale. My salesman Juan needs to get a bonus. always go out of their way to make the sale. My salesman Juan needs to get a bonus. More

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