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Kory Ufkin

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Kory Ufkin

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Kory Ufkin

Service Advisor

BMW of Tigard

10035 SW Cascade Ave
Tigard, OR 97223

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4.4

41 Reviews

Overview Reviews (41) Inventory (374)

4.4

41 Reviews

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41 Reviews of Kory Ufkin

December 01, 2024

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Employee Rating

Great overall experience in the service drive Every way it should be in the service drive. it should be in the service drive. More

by g.noack

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2024 -

BMW of Tigard responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

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Employee Rating

I called the service advisor on 8/28 and got his voicemail, I asked for more information about the quoted front-end brake pad replacement and haven't heard back. Today is 8/30, so 3 days, no respons voicemail, I asked for more information about the quoted front-end brake pad replacement and haven't heard back. Today is 8/30, so 3 days, no response. I had a 9am appointment and it took more than a hour to do a simple oil change. "Jiffy" lube you folks are not. More

by naxoyo3012

Recommend Dealer

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Sep 01, 2024 -

BMW of Tigard responded

Hello Naxoyo3012, Thanks for the feedback and we are sorry that our team did not respond to your request for information in a timely manner. Another member of our service advisor team has reached out and left you a message to see if there any other questions we can answer for you. Our BMW certified technician team works hard to perform all services where a customer is waiting in a timely manner and we have very competitive oil change pricing and change times, so we are sorry that the oil change wait time was not in line with your expectations in this case. We very much appreciate your business and apologize again for the lack of returned call. The BMW of Tigard Service team

July 16, 2024

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Employee Rating

I have not always loved the dealerships I've bought cars from but I really like the (former) Kuni BMW team especially Kory Ufkin who is the main reason I go back for service. I have not been to the new sho from but I really like the (former) Kuni BMW team especially Kory Ufkin who is the main reason I go back for service. I have not been to the new shop yet but I will be taking my X3 in for service in August and look forward to see the friendly faces of the service folk. More

by garyrobert

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 26, 2024 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tigard! We hope to be of service to you again in the future. Best wishes, BMW of Tigard

October 04, 2023

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Employee Rating

i was ecstatic that the shop took the extra time to really dig into my issue instead of going with the easy fix. my estimate dropped from over $800 to $75!! because they really dug in and found the iss really dig into my issue instead of going with the easy fix. my estimate dropped from over $800 to $75!! because they really dug in and found the issue was something super easy to fix without replacing a very expensive part. (so i used the savings to also get my front brakes replaced). More

by mike

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Spencer Dunn, Ryan Bellingham

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Oct 06, 2023 -

BMW of Tigard responded

Hi Mike, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 26, 2023

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Employee Rating

This dealership just knows how to treat their customers. The staff is very courteous and professional. The staff is very courteous and professional. More

by Garrett.smith530

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Jun 18, 2023 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! We look forward to your next visit! Take care!

April 08, 2023

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Employee Rating

Had a problem with battery range on our hybrid. Kori made sure the shop did a thorough evaluation and came back with a result and suggestions for improving range on battery alone. Very pleased wi Kori made sure the shop did a thorough evaluation and came back with a result and suggestions for improving range on battery alone. Very pleased with the level of service and the friendly and professional way it was delivered. More

by garyrobert

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 18, 2023 -

BMW of Tigard responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Kuni BMW! We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2023

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Employee Rating

Always treated great. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. More

by Sherbet

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joseph Taft, Priscilla Allard, Dan Dailey , Scott Rutman

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Jan 11, 2023 -

BMW of Tigard responded

Hi Sherbet, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Kuni BMW

January 04, 2023

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Employee Rating

Worst service manager ( Jeff ) ever he was racist and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and unprofessional didn’t even understand what customer service is. And after the bad service he offered to pay for my service to shut my mouth down and not say anything but I refused. More

by Omar

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jeff Cline

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Jan 06, 2023 -

BMW of Tigard responded

We are disappointed to hear this was your perceived experience. It is our priority to deliver outstanding service to all of our valued customers regardless of race, ethnicity, nationality, or any other protected category. As part of a preliminary investigation in to this situation, it appears your vehicle had been ready for pick up for several days and our team was asking you to return the Kuni BMW Service loaner, to avoid incurring extra fees (which is a standard practice and part of our loaner car agreements). You and your brother kept insisting that you should not have to bring it back for another several days, but that loaner was committed to other service customers, so we needed it returned. This was shared with you politely and is, again, very standard practice, but unfortunately you and your brother took exception to that. If your perception is that those late loaner return charges were in some way a racist act, that is unfortunate, but I can assure you that any customer with a similar situation of not bringing a loaner back for several days after their vehicle is repaired (without good cause) would be addressed in the same way with the same fees. It is also important to note that our service manager agreed to waive those fees once you and your brother finally bought the car back. In discussions with witnesses to the discussions you had with our service director when you did finally come in to return the loaner, we have not found any evidence that there was any racism involved, or indeed any unprofessional behavior. We have also reviewed video footage of the interaction in our service drive and reviewed all recorded calls that occurred with you and your brother and found no evidence of anything improper there. Despite our initial findings, I hope you provide us with the opportunity to review and discuss the specifics around your interaction with our team; we take any feedback like this extremely seriously. Please contact me directly, Sven Wood, General Manager, at 503.781.5040. Thank you.

September 02, 2021

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Employee Rating

Kuni makes everything easy for the Client/Customer and they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some thin they care about there Cars. I really enjoyed my recent experience with Kory my Service Manager and I will be back next week to take care of some things on my BMW More

by jenewkirk

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

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Sep 08, 2021 -

BMW of Tigard responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 12, 2021

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Employee Rating

They have the most professional service/support staff! Kory went the extra mile! Their quality of concern for me as a customer was above reproach. Kory went the extra mile! Their quality of concern for me as a customer was above reproach. More

by broadwater6616

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

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Jul 13, 2021 -

BMW of Tigard responded

Hi, we're happy you found our staff to be so supportive during your experience here at Kuni BMW. We look forward to your next visit! Take care!

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Kory Ufkin

Service Advisor

BMW of Tigard

41 Reviews of Kory Ufkin

Dealership Inventory (374 Vehicles)

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