Konal Hall

Service department did well. It took almost 2 weeks to get my Jeep back, but they did the work well and it was covered under warranty, so I am happy about that. However, the act It took almost 2 weeks to get my Jeep back, but they did the work well and it was covered under warranty, so I am happy about that. However, the actions of their sales department brings the rating down to zero stars so overall 2 stars is the best I can give them. I will never do business with BCDJR ever again. Sad, because I have purchased 2 brand new vehicles from them over the years. (Jeep Grand Cherokee Overland Summit and a Challenger SRT 392). Based on their false advertising, I will never do business with them ever again. They continue to operate with misleading practices and I will not reward any business that feels they have to deceive their customers to try and make a sale. More

by Otis Verified Customer Verified Customer

Report | Print

My son is at App State and his battery died. While Boone Jeep doesn’t offer road side assistance, they identified a company who does. He was able to get his car started, and Boone Jeep was abl While Boone Jeep doesn’t offer road side assistance, they identified a company who does. He was able to get his car started, and Boone Jeep was able to install a new battery with 60 minutes. GREAT SERVICE THAT WAS ABOVE AND BEYOND!!! More

by dufourd Verified Customer Verified Customer

Report | Print

Great service very helpful and informative will definitely take my vehicle back happy all the way around definitely take my vehicle back happy all the way around More

by gfr642000 Verified Customer Verified Customer

Report | Print

I made appointment due to a warning light on the stop start on my Jeep gladiator. They ran a diagnostic and said I needed to replace the battery. The diagnostic cost was to me very high approximately $37 start on my Jeep gladiator. They ran a diagnostic and said I needed to replace the battery. The diagnostic cost was to me very high approximately $370. I didn’t understand why I had to pay for a diagnostic as that should be part of the service. I was told that was the fee by a technician to read and perform diagnostics. I found also that the start stop will not work if your main battery is not fully charged. I found that out on the second time into the dealership when the start stop was still not working the first time also will not work if it’s cold. Wish they had told me that when they installed the new battery. More

by Chuck Verified Customer Verified Customer

Report | Print

Excellent service, easy scheduling. I was in and out in just under an hour for oil change and tire rotation. I was in and out in just under an hour for oil change and tire rotation. More

by kevin.r.mays Verified Customer Verified Customer

Report | Print

Excellent service was provided to me and a thorough check up on my Jeep. Bi appreciate honesty. It goes a long way with me up on my Jeep. Bi appreciate honesty. It goes a long way with me More

by karan.forman Verified Customer Verified Customer

Report | Print

Everyone was very nice and I had a very nice desk to work at while they made the correction. Konal was great to work with. Bryan and Kevin from sales were very helpful. Service was quick and accurate. Enjoyi at while they made the correction. Konal was great to work with. Bryan and Kevin from sales were very helpful. Service was quick and accurate. Enjoying the experience so far. More

by bplourd Verified Customer Verified Customer

Report | Print

Great service and they really take the time to do it right. Very Friendly and caring. right. Very Friendly and caring. More

by sstacy Verified Customer Verified Customer

Report | Print

Extremely quick service! Always friendly and professional! Appointment was easy to make! Love the coffee maker! Always friendly and professional! Appointment was easy to make! Love the coffee maker! More

by skiandsail Verified Customer Verified Customer

Report | Print

The service rep explained what the issue was and the alternatives. They completed the repair quickly and offered a solution to prevent the issue in the future. alternatives. They completed the repair quickly and offered a solution to prevent the issue in the future. More

by rtravis7 Verified Customer Verified Customer

Report | Print