Kolten Ferrier
Kolten Ferrier at Wood Nissan Lee's Summit
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Kolten Ferrier

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9
153 Reviews
4.9

153 Reviews

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153 Reviews of Kolten Ferrier

February 01, 2025

Dealership Rating
Employee Rating

Wood Nissan has always taken amazing care of my Nissan. The service providers have always been wonderful. More

by Rmlyon201
Service Price Transparency
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Recommend Dealer
Yes

January 28, 2025

Dealership Rating
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Great experience and timely service. They have kept great records of all service done to my vehicle. More

by mrsslwpt
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rob Smith

Jan 31, 2025

Wood Nissan Lee's Summit responded

Thank you for the kind review! We're glad to hear you had a great experience and appreciated our timely service. Keeping accurate records is important to us, so we’re happy it’s been helpful for you!

January 28, 2025

Dealership Rating
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Amazing friendly they take care of all your needs and questions and keep you updated on service needed More

by lugenbeelm
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Recommend Dealer
Yes
Jan 31, 2025

Wood Nissan Lee's Summit responded

Thank you so much for your kind words! We're thrilled to hear that our team could meet your needs and keep you well-informed. Your satisfaction is our top priority, and we truly appreciate your feedback!

January 24, 2025

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Employee Rating

Great customer service and vehicle service. Do what they say and discuss any problems or potential problems they come across. In 5 years of service have never had any issues. More

by Mark58
Service Price Transparency
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Recommend Dealer
Yes
Jan 26, 2025

Wood Nissan Lee's Summit responded

I'm happy to hear that everytime you come to us we get you taken care of! Thank you for the kind review we greatly appreciate it!

January 24, 2025

Dealership Rating
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Very dependable and professional. Also very helpful, they know what my car needs to keep me safe and on the road. More

by laurakennedy2606
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Wood Nissan Lee's Summit responded

Thank you for your kind words! We’re so glad to hear that our team could provide dependable and professional service while keeping your car in great shape. Your safety and satisfaction are our top priorities, and we’re always here to help with anything you need. Thank you for choosing us, and we look forward to serving you again!

January 23, 2025

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Nice staff. The people are nice and knowledges. They do good work and we were in and out quickly. More

by jmccluer
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 24, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the feedback we greatly appreciate it!

January 23, 2025

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Employee Rating

Colton was great to work with. He was knowledgeable and on top of things and kept me in the loop. More

by eversb
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Recommend Dealer
Yes
Jan 25, 2025

Wood Nissan Lee's Summit responded

I'm happy to hear he took great care of you and kept you informed! Thank you for the feedback we greatly appreciate it!

January 22, 2025

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Always friendly and excellent customer service! I have been a customer for seven years now More

by Bethfielder
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Recommend Dealer
Yes
Jan 23, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we greatly appreciate it!

January 21, 2025

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Employee Rating

The work took six weeks. Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there More

by paul d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack Spence, Rob Smith, Kanyon Salyer, Nate Sousley, Serik Davidson , The only person I was ever able to really talk to you was Jack when he was available

Jan 23, 2025

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration caused by the lack of communication during the repair process. Clear and consistent updates are an essential part of providing excellent service, and we’re truly sorry we fell short in this instance. While we’re glad the repairs were completed correctly, we understand that the challenges you faced with communication and timelines were unacceptable. Please know that we are actively working on improving our processes to ensure a more seamless and transparent experience for all our customers moving forward. We appreciate your patience and understanding, and we are committed to doing better.

January 20, 2025

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Fast and efficient service! Nice nd clean waiting area. Staff, Kolten was friendly and professional. 😊 More

by Scarlett
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 22, 2025

Wood Nissan Lee's Summit responded

I'm happy to hear my team took good care of you! Thank you for the feedback we greatly appreciate it!

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