Koeppel Subaru Service Department | Page 2

Excellent Service as Always The staff at the sales department is awesome. Sergey is very professional and attentive. Over 25 years our family has always purchased Subaru’s. It’s The staff at the sales department is awesome. Sergey is very professional and attentive. Over 25 years our family has always purchased Subaru’s. It’s the only car we will buy. More

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Waste of time Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to a Made an appointment over the phone for Monday at 8:45 am to have my vehicle looked at for steering issues. Got a call at 4 pm to tell me the cost to all the parts possibly involve. I suggest the less expensive solution but was told to come back tomorrow to have it fix with no loaner. So I was force to pick up the car asap before they close which I request to leave work immediately. Tuesday I dropped off the vehicle at 9 am and paid half as per adviser. She also told me she will apply 10% off the part. I received a call at 4 pm to pick up the vehicle. I paid in full and drove off. After looking at my receipt, the 10% wasn't applied. I had to make another trip to collect my money. I told the adviser what I'm expecting back and she said "this is getting ridiculous" and request my wife contact number. She mention a figure and was confirm to my wife. Afterward she hands me the receipt which wasn't even what she mention. She tried to play dumb and talk about uncle sam. I told her just give me the receipt and I'll be on my way. She stops me in the middle of the street just to tell me she made another mistake about the customer receipt and her accountant copy. As its clearly states Koeppel employee don't value your time and money including your life. This is the first visit and also will be my last. Being untrained is an understatement. This is clearly just unintelligent at its best. More

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Service department too busy to be polite As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favo As Subaru sells more cars, dealers like Koeppel get overwhelmed. The result is poorly trained Service people who think they are doing customers a favor by servicing their cars. Surly and rude, I know orthopedic surgeons who are more humble. Takes forever to get an appointment; expect to be mistreated when you arrive. More

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Questionable Service Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light ca Had an engine light on and couldn't figure out why. Finally took it to Koppel's service center and they pretty much just reset the light. The light came back on 2 minutes after picking up the car. I went back and all they told me was that the system needed to relearn the settings. (total BS) That's when I knew they were not going to be helpful. Went to another garage and they found out that my sensors were bad. These guys just do BS work and charge you for it. More

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Fantastic follow through and customer service They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome They always go above and beyond and try to keep everyone satisfied. The staff is friendly and accommodating in every aspect. Miguel Pena is awesome and goes out of his way to make your life easier in whatever way he can. More

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Horrible This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say the This is regarding the service; do not listen to any of their recommendations they will just rip you off and not even perform the services they say they will. I went in to get windshield wipers replaced per a Subaru national recall. Miguel Pena, the service rep, suggested I get the 30,000 mile maintenance on my outback. They charged me 500 and didn't actually do anything and "forgot" to perform the NYS inspection service as I had requested. All of the staff at the service is extremely patronizing and will not actually tell you what the mechanics did, because all of them just sit in their office and or smoke cigarettes while waiting to scam you. Avoid at all costs. More

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Miguel Pena is the man! I had my forester two weeks when some lady hit me and destroyed my two driver side doors. Frustrated by this I came into Koeppel Subaru upset and rig I had my forester two weeks when some lady hit me and destroyed my two driver side doors. Frustrated by this I came into Koeppel Subaru upset and right from the start Miguel Pena made me feel at ease. Great customer service. Car was ready within the week. Thanks miguel More

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Excellent Koeppel Subaru Service Many, many thanks to Miguel Enriquez, Service Advisor, for going above and beyond in overseeing the maintenance and care of my Subaru. It looks and r Many, many thanks to Miguel Enriquez, Service Advisor, for going above and beyond in overseeing the maintenance and care of my Subaru. It looks and runs like new! More

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Heard from Subaru corporate via voice mail on April 1st, said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CE said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CEO Subaru of America 2235 Marlton Pike W Cherry Hill, NJ 08002 Re- Invoice # 18343- Dear Mr. Tachimori, In all things having to do with business and in fact life, we rely on an element of trust. We make a contract, an arrangement for services. I pay you this, and you agree to provide that. In almost every human transaction we allow trust to rule. I hope you will agree with me that when that trust is threatened we are in a dark area, one not easily recovered from. On March 21st, 2014, I brought my 2010 Subaru Outback to Koeppel Subaru for 4 new tires as well as an alignment. The cost of the service was $858.14. I picked up the car that evening and immediately sensed something wrong. The tires were all new and in great shape but the car was handling in a sluggish way. As I was on Northern Boulevard I credited the road for the issue. That evening my wife and I drove up to the Catskills, driving mainly on I-87, the New York Thruway, and found that the alignment had not been done, or had been done very poorly. In fact the car was veering to the left and then to the right. The next morning, Saturday, I spoke with the service advisor Miguel Enriquez. I explained that in my opinion that the alignment had not been done. How else could one account for the constant veering to the left or right? Miguel seemed to feel that the alignment was done, and in fact offered that he saw them do it. As far as I understand the alignment was not done at the Subaru dealership, but at a trusted partner. On Tuesday March 25th, I brought the car back to Koeppel Subaru, where once again I was told that the alignment had been done; however, they were going to fix it. At 3:06PM, I received a call from the Service Advisor. They took the car to yet another shop and found that there was indeed something wrong with the initial alignment. That evening I picked up the car, spoke with two more folks at Subaru, who still insisted that the alignment had been done, even after their foreman drove it and then brought it to another vendor for an alignment. What strikes me in all of this is not once did anyone offer an apology. In view of the circumstance I would have thought that was the least they could do. My wife and I love our Subaru; we hope it will be our last car. We tend to it with great care and have placed our trust in the service schedule prescribed by Subaru. At this time I have lost faith in Koeppel Subaru. I feel that they have stolen my money, and they have lost my trust. In the future I sincerely doubt we will purchase another Subaru, to do so would be an invitation to the shoddy service I have received so far. Sincerely, Burton Fitzpatrick CC- Thomas J. Doll – Executive Vice President, COO and CFO-Cherry Hill Service Manager Koeppel Subaru- Miguel Enriquez – Service Advisor Koeppel Subaru More

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I want to say Thank you to Koeppel Subaru.Outstanding customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru. customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru. More

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