Knox Masiyakurima

Honestly like every other dealer, all they care about is selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And wh selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And when I come out telling them something they take the the help that they gave. You don’t do that as a buying customer they are there to help and try to sell the vehicle to you. But I guess some of them are there to seek and than after not care about the customer. Even finance I am very upset, frustrated, and will not even doe they have helped me get my vehicle with no down payment, but I have trade it my vehicles for more than was actual price. Now they don’t even try to help. Sales man just likes to seek vehicle than not care. Finance I feel the same way now. More

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This is the 4th vehicle we purchased from Criswell. We are always satisfied with the customer service we receive. Gene Hoffman is attentive, Friendly, Honest and cares about our best interest. For as l We are always satisfied with the customer service we receive. Gene Hoffman is attentive, Friendly, Honest and cares about our best interest. For as long as we live in MD, Criswell family of dealerships will be the only place we will purchase our cars from. More

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Wolves in Sheep’s Clothing I contemplated over the course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than pr course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than present my personal issues with this automotive distributor on a public forum. However, with the lack of communication and false narratives from members of Criswell Auto I had no choice. Hopefully, this review will strike their attention. Additionally, I do not want other potential buyers to fall victim to the same unfortunate series of events. Initially, the vehicle process leading to the purchase of my vehicle went beyond my expectations. Knox Masiyakurima (the pre-owned sales representative) answered all questions that I proposed in an attempt to help me understand Criswell Auto’s purchasing process and my responsibilities. After signing the appropriate paperwork Knox informed me that I would receive all forms needed to register my pre-owned vehicle through the United Postal Service to my home address. When I did not receive said paperwork after approximately 35 days, I attempted to contact Knox to ensure that there were no issues on my behalf. Knox ignored my phone calls and text messages for several days. After, no response from Knox (my original sales representative that I understand now only viewed me as an “easy sale”) I contacted Donna Baker who I assumed represented the Titling Department of Criswell Auto. Mrs. Baker informed me that she did not know the exact timeframe in which I would receive the paperwork to complete my registration but issued an extension (which I truly appreciated). I waited patiently until the expiration date for my extension approached. Again, I attempted to contact Mrs. Baker via landline and e-Mail but received no answer from either platform. Figuring that my calls and e-Mails were futile, I called the dealership’s primary landline and inquired about Donna Baker as well as the status of the documents needed for my registration. A Criswell representative informed me that Donna Baker no longer worked for the company and did not complete my request. The Criswell representative informed Angela Davis (I assume is Donna Baker’s replacement) of my issue. Mrs. Davis stated that the documents were initially rejected due to an error on their behalf. Mrs. Davis stated that she would resubmit the appropriate paperwork and that I would receive said paperwork in a few days through the USPS Overnight process. I never received tracking information and waited an additional three weeks. Again, I call Criswell Gaithersburg with no answer and leave a voicemail in hopes of receiving a return call. Later that week I received an e-Mail stating that the dealership completed all appropriate paperwork and that documents would arrive within a few days. Once the documents arrived, I assumed that I received the items needed to complete my vehicle’s registration. Yet, this was not the case. The documents sent my Criswell Gaithersburg belonged to another patron and included personal information. Even more interesting was that this patron’s registration documents were missing key information needed to complete their vehicle registration! I am at my wit’s end. The next step for me, in the attempt to complete my vehicle registration, is legal representation. Potentially suspending or revoking their dealership license. More

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I can say that the sales representative , Knox Masiyakurima, was outstanding. I know he was doing his best to insure that I was satisfied, I love the new car and am very happy with the vehicle. I Masiyakurima, was outstanding. I know he was doing his best to insure that I was satisfied, I love the new car and am very happy with the vehicle. I am disappointed with the offer made for my car. I am aware that I could have rejected it but moved along. I know my car was valued at much more that $62K. Secondly, in the business/finance office, I was shown a paper stating that my credit score was only 693, which came as a shock to my wife and me. The score was from Experian I was told. I have the Experian App on my phone and know that my score was over 730. I got a letter in the mail the following Monday show my score was 736. Equifax score shows 756. I was also treated with the utmost respect by the service department, especially from Dina B. Again, I am overall satisfied with the deal minus the issues I mentioned. More

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