Klaus de Paz

Most helpful in time sensitive situation and with out appointment. Work was thorough and complete appointment. Work was thorough and complete More

by J.QUINN Verified Customer Verified Customer

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The service team at Volvo of Santa Monica was fantastic. They were polite and professional and go my car back on the time they promised. They were polite and professional and go my car back on the time they promised. More

by MIKES00744 Verified Customer Verified Customer

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Fantastic service by Klaus de la Paz. Handled my maintenance quickly and efficiently and literally did more than promised. Would give 10 stars if I could. Handled my maintenance quickly and efficiently and literally did more than promised. Would give 10 stars if I could. More

by SIROKY Verified Customer Verified Customer

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They took care of me and my car nicely. My only issue was the ride back home with the Uber just FYI the car was so dirty so as the driver that I had to ask to have him role my window and I My only issue was the ride back home with the Uber just FYI the car was so dirty so as the driver that I had to ask to have him role my window and I could see sign of discussing dirt on the door next to me as though someone didn’t have tissue to blow their nose and used the door as a tissue it was terrible got so sick looking at it and being there. Not sure if you need to let Uber know this?! Otherwise everything else went well More

by SUZI2515 Verified Customer Verified Customer

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The repair on our car was done quickly and we appreciate the pick up and drop off service. the pick up and drop off service. More

by V.KELMELIS53 Verified Customer Verified Customer

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I would like to extend my heartfelt thanks to Klaus and his team at Volvo Cars Santa Monica. Last Tuesday evening, my car suddenly displayed a “Propulsion System Service Required” warning and went into his team at Volvo Cars Santa Monica. Last Tuesday evening, my car suddenly displayed a “Propulsion System Service Required” warning and went into limited-speed mode. I had no choice but to call for a tow. The next day, I brought it to Klaus’s service team, and they carefully maintained the vehicle and performed a software update to resolve the issue. I deeply appreciate Klaus and the Volvo Santa Monica Service team—they remain as trustworthy and dependable as ever. However, I must express my disappointment with Volvo’s vehicle quality, which has fallen far below my expectations. Last year, the air conditioning system failed to operate properly, and this year the propulsion system malfunctioned. I am starting to seriously doubt whether purchasing a Volvo was the right decision for me. More

by Ao Yuan Verified Customer Verified Customer

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Klaus was extremely helpful in getting my car updated after a recall, very friendly and knowledgeable! after a recall, very friendly and knowledgeable! More

by TESS0 Verified Customer Verified Customer

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Professional and knowledgeable team - great communication, and really appreciate the seamless valet service. Highly recommend this dealership. communication, and really appreciate the seamless valet service. Highly recommend this dealership. More

by ED63 Verified Customer Verified Customer

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My experience at the Volvo Cars Santa Monica service center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert Munoz — he was incredibly attentive, clearly explained everything, kept me informed throughout, and made sure I felt confident and well taken care of. It’s clear that he genuinely cares about his customers. The service was completed on time and with great attention to detail. I picked up my car in excellent condition — clean, well-maintained, and ready to go. The entire staff was courteous and helpful, creating a calm and respectful environment that truly values your time and trust. Without a doubt, this is the service center I’ll be returning to. Huge thanks to the whole team for their professionalism and top-notch service! More

by ESA_ART Verified Customer Verified Customer

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I recently brought my Volvo in for a diagnostic at Volvo Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and ef Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and efficient. Robert Munoz handled everything with incredible professionalism — he listened carefully to my concerns, explained the diagnostic process clearly, and kept me updated throughout. I felt confident my car was in good hands. The results were communicated thoroughly, with no pressure or upselling — just honest, transparent advice. It’s rare to find a service center that combines technical expertise with such genuine customer care. Thanks to Robert and the team, I left with peace of mind and a clear understanding of my car’s condition. This is exactly the kind of service that builds long-term trust. Highly recommend! More

by ESA_ART Verified Customer Verified Customer

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