Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Kirsten Jones
56 Reviews
56 Reviews
Write a Review
56 Reviews of Kirsten Jones
July 02, 2025
I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD More
by RANDY.NEWMAN11
Verified Customer
June 27, 2025
I am always happy with the service I am provided. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. The technician are always informative and thorough. I wouldn't dream of taking my car anywhere else. More
by KEITCHYUS
Other Employees Tagged: Bruce Carrick, Nick Mudd
June 22, 2025
Russ Darrow has always treated me with respect and honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a l honesty. They do excellent work and send you a video of the condition of your car and the work that it needs done. Kirsten Jones provided me with a level of customer service that I frankly have not experienced in the past and is an absolute gem. More
by ORANGECROW71
June 21, 2025
Pleasant attentive and courteous. We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee We love getting our vehicles serviced at Russ Darrow Metro Mazda if Milwaukee More
by benvideslinda
Other Employees Tagged: Miguel Mazaba
June 18, 2025
Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. No complaints. Everything was explained. Would recommend to others. 10/10. More
by JON.ELLIOTT1117
Other Employees Tagged: Bruce Carrick, Nick Mudd, Miguel Mazaba
June 14, 2025
She had my car less than 12 hours and she want to charge me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and n me $200 for diagnostics for a vehicle that had bumper-to-bumper warranty. She was awful. My car never got diagnosed and they held it for a week and nobody called me back. More
by brunner4106
Other Employees Tagged: Bruce Carrick, Jalen Moore, Jennie Etringer, Nick Mudd, Zoe DeRose, Shane Bode, DONTARIO PALMER, Quintin Neal , Karrar Musa
June 07, 2025
The staff is always friendly and ready to help. They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I nee They never want their customer to feel inconvenienced by anything that has gone wrong with the car so they had a loaner car waiting for me when I needed service that was going to take a few weeks to complete. Spectacular service! More
by SARAH.R.EBERT
Other Employees Tagged: Bruce Carrick, Jalen Moore, Dylan Rueth, Nick Mudd, Miguel Mazaba, Zoe DeRose , Karrar Musa, Gwen Moore
Dealership Inventory (142 Vehicles)
