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Kirsten Jones
Kirsten Jones at Russ Darrow Metro Mazda
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Kirsten Jones

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.5
12 Reviews
4.5

12 Reviews

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12 Reviews of Kirsten Jones

February 16, 2025

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Employee Rating

Did not diagnose problem properly and still charged diagnostic fee and problem still persists after More

by LAJILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Cameron

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Feb 19, 2025

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

February 04, 2025

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great service and attention to detail. also did a bunch of test drives to make sure the problems were actually solved. More

by ariana ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Kevin Cameron, Nick Mudd, Miguel Mazaba, Zoe DeRose

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Feb 04, 2025

Russ Darrow Metro Mazda responded

Hello Ariana: Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

February 03, 2025

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All was good. They did what they said. Oil was changed quickly. Car wash was completed. More

by BRIANBEAMAN
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Recommend Dealer
Yes
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Feb 03, 2025

Russ Darrow Metro Mazda responded

Thanks, Brian, for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

February 03, 2025

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Employee Rating

Kirsten was fabulous and between her and Dylan (who I assume was the mechanic working on my car) they determined that I really didn't need to have both tie rods replaced - so that saved me about $350 thi More

by NAMUNROE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Rueth, Kevin Cameron

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Feb 04, 2025

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 31, 2025

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Went in for an oil change and tire rotation. There was quick service and friendly staff More

by antoncsahm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jan 31, 2025

Russ Darrow Metro Mazda responded

Thank you, Anton, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

January 29, 2025

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Employee Rating

Both Kirsten Jones and Dylan Rueth were two very good customer service representatives for Russ Darrow Metro Mazda. Both were very acknowlegeable regarding positions in the firm. I was very satisfied w More

by CLVLILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Dylan Rueth

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Jan 29, 2025

Russ Darrow Metro Mazda responded

Thank you for your very kind review. Kristen, Dylan, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 23, 2025

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Employee Rating

Kirstie was excellent to work with for my oil change! Very friendly and gave clear communication. More

by AEHRHART55
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jan 23, 2025

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kirsten met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

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Employee Rating

Their fast and friendly, and they do good work on your vehicles. Plus keep you up on future repairs More

by RYANOROBBINS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cameron, Nick Mudd

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Jan 22, 2025

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, Ryan, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

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Employee Rating

Never did get the video that was promised TWICE! One if the guards on the windshield wiper blade wasn't removed. Took over an hour for an oil change and tire rotation. Otherwise did a satisfact More

by drgpberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

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Jan 23, 2025

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. We appreciate your candid feedback and apologize for not meeting your expectations and for any inconvenience we may have caused. Please don't hesitate to reach out to us directly to discuss these issues in more detail. We value your business and hope to see you again! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

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Employee Rating

Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department! More

by Barbosamarissa01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick, Jalen Moore, Stanley Moore, Noah Matson, Kevin Cameron, Nick Mudd, Zoe DeRose , HAISE COLLAZO, Ivan Lawler

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Jan 21, 2025

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

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