Kirby Pena

Great service and a pleasure to work with. Fast and easy. I would definitely recommend them. Fast and easy. I would definitely recommend them. More

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I mainly dealt with Taylor, so it is hard for me to rate anyone else at Ford of Upland. Taylor Contacted me soon after I inquired about the vehicle I was interested in. He was very helpful and drove the 2 anyone else at Ford of Upland. Taylor Contacted me soon after I inquired about the vehicle I was interested in. He was very helpful and drove the 2-1/2 hours to deliver the vehicle to me that very same day. I was very impressed with the customer service. More

by Rosemary Douglas Verified Customer Verified Customer

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We had a great experience with the purchase of our new Expidition at Ford of Upland! Miguel went out of his way to make sure we found the right vehicle for our needs. And when we came across a snafu after Expidition at Ford of Upland! Miguel went out of his way to make sure we found the right vehicle for our needs. And when we came across a snafu after our purchase, Kirby came through for us and made sure we were satisfied and happy with our purchase. We will definitely be return customers based on the customer service we have received! More

by carissamack Verified Customer Verified Customer

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Great dealership! I was in the market for a new truck and I found one here. My step dad stopped by and took a look at it before I got there. They had a deal worked out I was in the market for a new truck and I found one here. My step dad stopped by and took a look at it before I got there. They had a deal worked out within minutes. I got there and it was the smoothest process ever. Between Taylor and Bill they made sure I was well taken care of. I will definitely be back here for any future vehicle needs. More

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The best experience I have had at a dealership. The entire sales team at Ford of Upland were helpful, respectful and frankly fun to visit with. Taylor Alvarez was by far the most informative sales The entire sales team at Ford of Upland were helpful, respectful and frankly fun to visit with. Taylor Alvarez was by far the most informative sales associate I have encountered. Even though I bought a used truck from a different company he was able to answer all my questions about operations of the truck. This was a no pressure deal. In fact I test drove the truck one week and came back and bought it the next. No harassing phone calls. When I was ready we made the deal and I feel it was a great deal for me. I have no hesitation in recommending Ford of Upland and its employees. Even the warranty representative had my back and offered me a better deal by extending the warranty for two additional years.deal even after the deal was done. To top it off the paperwork and the truck delivered it to my home. Exceptional service from beginning to end. More

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Super helpful and super knowledgeable. Stayed late to make sure we understood everything. Would definitely buy from them again, and recommend them highly. Stayed late to make sure we understood everything. Would definitely buy from them again, and recommend them highly. More

by shch123 Verified Customer Verified Customer

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they made my experience buying my Ford F150 the best I’ve ever had. I’ve been buying a Ford F150 every four years for 30 years. ever had. I’ve been buying a Ford F150 every four years for 30 years. More

by dynodan0 Verified Customer Verified Customer

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Ford of Upland was very helpful in the purchase of my new Bronco Sport. They were not pushy, but instead patient as I researched just the right vehicle to purchase. My salesman, Victor de La Rosa was extreme Bronco Sport. They were not pushy, but instead patient as I researched just the right vehicle to purchase. My salesman, Victor de La Rosa was extremely knowledgeable and educated me on the different models and options. The manager, Kirby, was also very personable and helpful. Lastly, the finance manager, Ray, was very thorough. This purchase was a great experience at Ford of Upland. More

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Great with me and my daughter and husband. Answered every question asked with greatest respect. Helped us get our dream car in every step great employee. Answered every question asked with greatest respect. Helped us get our dream car in every step great employee. More

by ignacia_estrada Verified Customer Verified Customer

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The dealership was nice, clean and very welcoming. I felt no pressure to buy. I made a few trips to multiple dealers and Upland Ford pretty much matched the best offer I got elsewhere. This dealer I felt no pressure to buy. I made a few trips to multiple dealers and Upland Ford pretty much matched the best offer I got elsewhere. This dealer had the color I wanted and is closer to home. I feel Miguel went above and beyond showing me all the bells and whistles. Offered his family discount to purchase a few extras, which I didn't take. Offered himself for any future inquiries, which I might take him up on. More

by Sergio Verified Customer Verified Customer

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