Kimberly Moses

Easy to schedule my cars maintenance and they were pretty quick to change my oil. quick to change my oil. More

by marcoswaissmann Verified Customer Verified Customer

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This place is like a nightmare that won’t END! My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was My kids Christmas was ruined and I’m out thousands of dollars. I am not a person to write reviews but for this I ABSOLUTELY WILL. The salesman was great but everyone else needs some work on customer service. Long story short they sold me a CERTIFICATED 2021 Chevy Colorado with 31k miles on it. It was for my son and I to share. I live in Jacksonville. The dealership is in Tampa. It is about a three and half hour drive one way.My daughter drove us down there at 4am Christmas Eve morning to pick up the vehicle.It seemed to drive fine after about a 5 minute drive up the interstate. My daughter left with my son and I stayed to finish the paperwork. I got into the truck got on the interstate for about an hour. When I got off the interstate the truck was vibrating while in idle. I checked online to see what may be the issue. The catalytic converter was bad. I didn’t notice the vibration because the dealership is less than a quarter of a mile from the interstate. So the vibration that I did feel, I thought was the road and sitting idle really made me aware that something was off.As soon as I realized it I texted the other sales person who helped finish the deal and got no response. I called the dealership and spoke to Jeff who claimed was a manger. He told me the car was under a warranty and I have already purchased the vehicle and drove off the lot. So basically it was my problem. I told him after spending $30k on a truck,I should not have to drive a hour off lot and need a new transmission. He thought it would be a good idea to remind me that it was Christmas Eve and he was not going to do anything to help me and someone would call me Thursday. Thursday came no one called. So I started calling. They gave excuse after excuse of why I couldn’t speak to someone. I spent about an hour trying to get ahold of someone while at work. I finally got ahold of Collin who is some kind of manager . I explained the situation again. He tried the whole “covered with a certified warranty (12 month/12k miles).” I explained again that I did not want to spend $30k on a vehicle that at 31k miles already needs a new transmission and it appeared that there was also some radiator issues with it holding fluids having a one year 12k mile warranty on a vehicle,I would expect to keep forever was not suitable.I then asked him about the document that I signed that I had one day and so many miles to be able to return the vehicle. He tried to tell me that such a document did not exist basically calling me a liar.But I know what I signed.He then tried to tell me that they could try to put me in another vehicle there and I also stated that that was unacceptable. That I did not trust the dealership and just wanted to return the car. He said to bring it back. My children and I drove all the way back down there to return the vehicle at 5am Friday morning.I put a $18k down payment on the vehicle and was told that it would be credited back to my account by the end of the day.So I am now looking for another vehicle for my son and I.Most good deals are done at the end of the year.I was able to find one but they didn’t refund my money.So I cannot buy another vehicle until they refund it.I have spent most of my day going between the dealership and my bank because they both keep blaming each other of why my money isn’t returned.Come to find out the dealership didn’t process the refund the right way which is why it has been 4 days now and I still have not received my $18k back and have been told it will be even longer.I have now lost two different vehicles purchases because I could not buy them and being told it will be several more days before my account will be credited which will put me receiving my money after the first of the year after all the deals are over. I don’t blame the dealership for the faulty truck,I blame the unmanned mechanic who certified a vehicle, the way I have been treated and all I have lost. There are m More

by rachael_lovely Verified Customer Verified Customer

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Great experience all the way around. Staff was exceptional to work with! I would highly recommend Ferman and will definitely be back! Staff was exceptional to work with! I would highly recommend Ferman and will definitely be back! More

by greg.covell Verified Customer Verified Customer

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They worked with me on my purchase of a 2025 silverado 3500 and the whole process was seamless 3500 and the whole process was seamless More

by alf29585 Verified Customer Verified Customer

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Great customer service, I would buy there again . They took their time and made the deal work out. They took their time and made the deal work out. More

by sp4horses114 Verified Customer Verified Customer

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Luis was great to deal with. This makes 6 vehicles purchased from Ferman. Always go out of their way to help get the deal I need. This makes 6 vehicles purchased from Ferman. Always go out of their way to help get the deal I need. More

by Brandon Verified Customer Verified Customer

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Excellent service, answered all questions with a smile on their face. 10/10 would recommend! their face. 10/10 would recommend! More

by Alex Duke Verified Customer Verified Customer

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Sette and Braeden were really helpful. They did alot for me to buy the car. They were so kind. They know their job well. Thanks to all Ferman Chevrolet Delaer staff. They did alot for me to buy the car. They were so kind. They know their job well. Thanks to all Ferman Chevrolet Delaer staff. More

by Gurhancapraz Verified Customer Verified Customer

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Luis was so helpful. I wasn't sure which route I wanted to go and when I finally made my decision he helped me out and I was able to drive away with an amazing car! I wasn't sure which route I wanted to go and when I finally made my decision he helped me out and I was able to drive away with an amazing car! More

by Marissa R Verified Customer Verified Customer

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Angela and the whole Ferman team made the entire process easy from start to finish. easy from start to finish. More

by lucasbaustin@hotmail.com Verified Customer Verified Customer

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