Kimberly Crews

We are very disappointed in this dealership. On December 26 we purchased a 2023 Hyundai Santa Fe Hybrid Limited. We love the vehicle. It does have a problem with a thumping noise (and no it is On December 26 we purchased a 2023 Hyundai Santa Fe Hybrid Limited. We love the vehicle. It does have a problem with a thumping noise (and no it isn't the roof rack) above 65 mph. On Tuesday we went to see if they can fix that issue (see the result of that later in the story). Our BlueLink service, and the related other services, including Digital Key that are tied to it, doesn't work. Furthermore, they can't seem to remove access to our 2021 Tucson that we traded in for this vehicle so we still have access to it. The dealership is not being helpful and we even tried ourselves to solve the problem with BlueLink directly. After 90 minutes on the phone we gave up. We've almost had the vehicle for a month. This is going on way too long. I'm mostly upset because the level of service to help us find a solution has been lackluster at best. Given that they added a large "market adjustment" (i.e. - extra profit) to this purchase I'd hope that increased the level of service. The reverse seems to have happened. And before you say anything, I'm NOT complaining about the market adjustment as I get supply and demand and clearly was willing to pay it, because I did. I'm merely stating that the dealership made MORE money than normal but the service seems to have gone down which is counterintuitive to me. It is a huge disappointment. I've sent emails and continue to get the run around both at the dealership and with Hyundai directly. I'm hoping they find a solution and if so, this will be updated. For right now, I can't in good conscience recommend Jenkins Hyundai of Leesburg to anyone. It has been a big disappointment and one that hurts more given this is the most expensive vehicle we've ever purchased. When we arrived on Tuesday to drop off the car they were attentive and did have a loaner waiting for us. We thought things were improving until we picked up the vehicle last night to repair the noise we are hearing. The description we left clearly stated we only heard the noise above 65 mph and it was worse driving into the wind. They had the vehicle overnight and "could not replicate the issue" because they only drove it 5 miles and never got above 60 mph. In other words, they had no interest in finding a way to fix this issue and to make matters worse, this is detailed fully on the document they created and handed to me when I checked out. It is sad. And we will have to solve our BlueLink issue with Hyundai directly on our own. No help has been offered there either. If you are looking for poor service and high prices, you've found your place. We won't be returning. More

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I am using your dealership for yers and years (my 2 car) for your service. Because I am always happy I am coming back but this time I had lady from first moment I arrived and she was above service people fo for your service. Because I am always happy I am coming back but this time I had lady from first moment I arrived and she was above service people for all those years. To bad I don’t have her name but she was #1!!!!! Keep that way please, Sincerely Josef Urbanec More

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They did a wonderful job the service was very professional I took my car in they got to it right away I was there maybe an hour and I got an oil change and tire rotation in a car wash but exceedi professional I took my car in they got to it right away I was there maybe an hour and I got an oil change and tire rotation in a car wash but exceedingly happy with your service and with your dealership More

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Going to Jenkins Hyundai of Leesburg is very pleasureable. Everyone is always friendly, and our sales agent Earnest Peterkin is phenomenal. He is a great person who served America as a Marine, pleasureable. Everyone is always friendly, and our sales agent Earnest Peterkin is phenomenal. He is a great person who served America as a Marine, and he is very knowledgeable regarding every aspect of Hyundai cars and SUV's. The service department always does a stupendous, thorough job, and the wait time is minimal. I always give Jenkins Hyundai of Leesburg a five star rating because they deserve it. More

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CAVEAT EMPTOR !! I too once ignored negative reviews. Experience has taught me the negative are the real ones to really give attention to. Most everyone writes a gushy feel good review about their "NEW Experience has taught me the negative are the real ones to really give attention to. Most everyone writes a gushy feel good review about their "NEW CAR" This dealership is NOT what it once was and i have purchased 4 vehicles in years prior. 2020-2021 Covid scavengers leftovers have ruined these people and the dealership. I will NEVER WALK THROUGH the DOORS of another JENKINS DEALERSHIP. LIARS-CROOKED old style dealers EVERYONE HATES ! YOU HAVE BEEN WARNED !! ALOHA More

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Service This last time we went in, service was real quick. We had an oil change, tire rotation and 10 point check and we only had to wait about a half hour. This last time we went in, service was real quick. We had an oil change, tire rotation and 10 point check and we only had to wait about a half hour. Was very much appreciated. More

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Ron Truluck and Sharla were GREAT to work with. Process took too long. Although we kept our car longer then we expected, I think as a repeat customer, we weren’t given a great number. I would recommend a H took too long. Although we kept our car longer then we expected, I think as a repeat customer, we weren’t given a great number. I would recommend a Hyundai to everyone but Would recommend shopping around for the best deal. More

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Fast, Friendly, Professional Service I brought my car in to Jenkins Hyundai of Leesburg for a check-up while visiting from out-of-town. The service staff was very friendly, and within tw I brought my car in to Jenkins Hyundai of Leesburg for a check-up while visiting from out-of-town. The service staff was very friendly, and within two hours, they had performed all necessary maintenance on my 2016 Santa Fe Sport. The waiting area was quite comfortable, and the cost was reasonable. More

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Great attention and hospitality Everyone was very attentive and listening carefully to what my requests were. Very satisfied. They were able to find a part that was misplaced during Everyone was very attentive and listening carefully to what my requests were. Very satisfied. They were able to find a part that was misplaced during the installation of a roof rack More

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it was absolutely the best experience at any car dealership we've ever had purchasing a new car. all employees were polite, courtiest, knowledgeable, and very helpful. thank you very much we will be dealership we've ever had purchasing a new car. all employees were polite, courtiest, knowledgeable, and very helpful. thank you very much we will be back for our next car More

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