Kim Rafferty | Page 7

SERVICE ABOVE and BEYOND I took our vehicle in for an oil change on 5-10-2017, at that time it was determined that the vehicle needed a exhaust manifold replaced. We were lea I took our vehicle in for an oil change on 5-10-2017, at that time it was determined that the vehicle needed a exhaust manifold replaced. We were leaving on a trip on May 17th for 5 days. I was talking to one of the service helpers, Bill Plumley, (sorry I don't know his exact title), and we realized that we are neighbors by a few blocks! I told him how hard it was for me to bring the truck out here for 5-6 hrs. My husband is a 32 yr Retired Marine Veteran that is legally blind and does not drive, so we only have one vehicle. Bill offered to come and pick up the truck on his way to work and have the work done and then drive it back home while we were out of state. He came the night before to meet my husband, he was VERY IMPRESSED with Bill's character as a MAN! When we returned home, the truck was safely "tucked" back inside the garage, with the service paper and a hand written note that Kim Rafferty and he had made sure the truck was "HAND WASHED" WOW, talk about ABOVE AND BEYOND Exceptional Service!!! Will definitely buy my next vehicle at HAASZ! More

Report | Print

Great service Great continual service . Kim is so proficient. From the time you get to the service area til you leave you are always kept advised on what is happeni Great continual service . Kim is so proficient. From the time you get to the service area til you leave you are always kept advised on what is happening. More

Report | Print

Great Service!!!! I brought my 17 Cherokee in for its first oil change, and tire rotation recently. Kim Rafferty went out of her way to make sure I was satisfied. She h I brought my 17 Cherokee in for its first oil change, and tire rotation recently. Kim Rafferty went out of her way to make sure I was satisfied. She had my car washed as well as kept me up to date with any and all recalls and things I need to worry about in the future as far as service. I will continue to bring my vehicle to Kim whenever I need service done! More

Report | Print

Friendly Place I enjoy visiting Haasz Auto Mall because every interaction is so positive and friendly, They really make an effort to please and do quality work. My I enjoy visiting Haasz Auto Mall because every interaction is so positive and friendly, They really make an effort to please and do quality work. My truck has been with me a long time and I love it. They also seem to love my truck and take good care of it. That means a lot. Once one finds a place as good as Haasz Auto Mall one keeps going back! More

Report | Print

Michael Fulvimar We love Michael Fulvimar. We have purchased three vehicles off of him. He makes sure you get the right one for the right price. When we have any se We love Michael Fulvimar. We have purchased three vehicles off of him. He makes sure you get the right one for the right price. When we have any service done he always greets us and also makes sure all service is done to our satisfaction. We feel like family More

Report | Print

New 2017 Ram Just leased our third new vehicle from the great folks at Hassz Auto Mall in Ravenna Ohio. Just replaced our 2014 Ram Bighorn for the same thing in a Just leased our third new vehicle from the great folks at Hassz Auto Mall in Ravenna Ohio. Just replaced our 2014 Ram Bighorn for the same thing in a 2017. loved the first one so well, I decided to do it again! A special note of thanks goes out to Andy, Geno, and the whole crew for making another dream a reality. Best sales and service anywhere!! More

Report | Print

Continuing Great Job by Service Dept. Great Job by Tommy Lawson, svc mgr along with assistants Mike Purk, Kim, Justin, and Kenny on servicing my 2005 TC LTD last week. It just turned 303, Great Job by Tommy Lawson, svc mgr along with assistants Mike Purk, Kim, Justin, and Kenny on servicing my 2005 TC LTD last week. It just turned 303,000 miles and needed some regular maintenance done along with replacing some worn parts that lasted this long. Thanks to Haasz Service Dept of the many years is why my van keeps going strong. Chas Lauria Hudson,Ohio More

Report | Print

Do not trust this dealership or staff December 2013 We bought a 2007 Town and Country. We bought an extended warranty that was supposed to be an additional 10 year or 100,000. We bought December 2013 We bought a 2007 Town and Country. We bought an extended warranty that was supposed to be an additional 10 year or 100,000. We bought the warranty as my husband was concerned with the heated seats, entertainment system, all the power seats and doors. The lady that sold us the warranty assured us that the vehicle would be completely covers for the additional 10 years or an additional 100,000 miles which ever comes first. No problems with warranty and the staff was great and very nice until December 2015 when the tail gate quit working and I take it in to be fixed at first there was no problems Kim in service had pulled up the warranty info and on the paper it says warranty begin miles 61965 end miles 161965. after awhile Kim comes back and says that the warranty is expired and there was a typo that the vehicle is only covered to 100,000 miles. This makes no sense as the paper work says differently so we leave and I call to speak with owners and finally get a call back from Andy Haasz who seems to really want to make things right but with the New Year holiday he would look into the problems and call me back on Monday January 4, 2016 he offered to either get the warranty to cover for the remaining time or get me traded out to a new vehicle with the same payments. I am still waiting for that call from Andy it is now January 7, 2016 I have called and left Andy a message to please call me. Haasz is going to fix my tailgate but this vehicle still needs to be covered for the remaining time or we need to be traded in for a new vehicle. More

Report | Print

Good people / Good experience I have been dealing with Haasz for about 7 years and have nothing but good things to say starting from sales to service to the collision center. They I have been dealing with Haasz for about 7 years and have nothing but good things to say starting from sales to service to the collision center. They have all treated me like a family member not a dollar sign. I would like to say a special thank you to Andy in sales and Ken in service for there hard work on a problem I had with my 2014 RAM 1500 (They really know how to keep a customer happy) Again Thank You Michael Hromi A Dodge RAM Fan More

Report | Print