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Kim Porter
Kim Porter at Lexus Carlsbad
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Kim Porter

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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57 Reviews
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57 Reviews

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57 Reviews of Kim Porter

January 17, 2023

Dealership Rating
Employee Rating

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service More

by Lexusbefriends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Smith, Randy DelPrado, Gary Kiner, Rick Torres, John Castillo, Ashley Dorschel, Chris Dressler, Lesley Bermingham, Robert Averill , Steven Loaner Desk Team Member & Bernardo Dewes

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May 16, 2022

Dealership Rating
Employee Rating

Easy to make the appointment was in and out in a loaner car in 15min More

by MICHAEL.GARCIA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello Michael, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you doing business with us and we hope to be able to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager lsmith@lexusescondido.com

May 14, 2022

Dealership Rating
Employee Rating

Service was efficient and thorough. All of the staff were helpful and courteous. Car was washed. More

by Kevin01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello Kevin01, Thank you for taking the time and sending us your feedback, we sincerely appreciate you choosing our dealership for your service needs and hope we are able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

Dealership Rating
Employee Rating

Doing good even with construction going on at nearby building . A a a a a More

by msalamonik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello msalamonik, Thank you kindly for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Dealership Rating
Employee Rating

The service is very good. I love the way they give me special treatment. I like Kimberly. She is very professional and helpful More

by Princess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 19, 2022

Lexus Carlsbad responded

Hello Princess, Thank you for taking the time and sending us your feedback, we sincerely appreciate you and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 08, 2022

Dealership Rating
Employee Rating

Courteous and thorough service, couldn’t ask for more. A+ service from all the staff. More

by KIMHANLEY001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Patrick Carr

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May 24, 2022

Lexus Carlsbad responded

Hello KIMHANLEY001, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 08, 2022

Dealership Rating
Employee Rating

Great service, excellent detail and Kim is terrific! Everyone is so polite and very helpful. More

by bjones11116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello bjones11116, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 06, 2022

Dealership Rating
Employee Rating

Excellent and efficient service. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding. More

by ESMARTIN.PHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy DelPrado, Haley DeAnda, Aisha Ruiz

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May 24, 2022

Lexus Carlsbad responded

Hello ESMARTIN.PHD, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 05, 2022

Dealership Rating
Employee Rating

I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out. More

by sandrazeldes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Castillo, Abigail Bishop, Ryan Claudin, Ashley Dorschel, Chris Dressler, Lesley Bermingham, Mariangela Corte, Stephanie Lopez, Daniel Ortega

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May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022

Lexus Carlsbad responded

Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com

May 01, 2022

Dealership Rating
Employee Rating

Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs. More

by NORMWJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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