Kim Loftin

Jeff was fantastic in every aspect of the experience. Overall, WM was easy to deal with. Being a remote buyer, there were a few hiccups in communication back and forth with finance, but overall it went v Overall, WM was easy to deal with. Being a remote buyer, there were a few hiccups in communication back and forth with finance, but overall it went very smoothly. More

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They took very good care of me. I couldn’t ask for a better car buying experience. Staff is very friendly and helpful. Been buying vehicles here since 2004. better car buying experience. Staff is very friendly and helpful. Been buying vehicles here since 2004. More

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The crew was very responsive and friendly. They do what they say they will do!!! This goes a long ways today! Their communication was fantastic!! Thank you Nikki and the crew at Walt Massey they say they will do!!! This goes a long ways today! Their communication was fantastic!! Thank you Nikki and the crew at Walt Massey More

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Great service from jeffery They always come through for me and my family.thank you walt massey. We have bought our trucks from them every since 1998. And we also bought our c They always come through for me and my family.thank you walt massey. We have bought our trucks from them every since 1998. And we also bought our company van from walt massey. Chris Smith , Danny morman, and Jeffery are great. We also appreciate kim lofton and Brandon walker. Thanks again from the reeves family and honey bees florist More

by honey.bees15 Verified Customer Verified Customer

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Best Buying Experience Ever I am an informed buyer - I do my research and shop around for not only the best overall cost, but the best combination of deal and match for what I'm I am an informed buyer - I do my research and shop around for not only the best overall cost, but the best combination of deal and match for what I'm looking for. So, I can be a car dealership's nightmare. Salesperson Tera Dennis beared with me through that process and worked to answer all of my many questions to my satisfaction - again, not an easy task. Once we finally made a decision to purchase, when we were at the "final price" phase, usually the most painful part with back-and-forth trips by a salesman to the sales manager's office and constant haggling over price, surprise!!!There was no gamesmanship! The Sales Manager Cory came outside to the car and simply offered to meet another dealer's price, straight up, and then we were shaking hands and the deal was begun. The next step was to get into the Financing office - another place where games are usually played. Not so! Kim Loftin was quick, professional, friendly and non-aggressive - just a casual low anxiety finalization of the purchase! If every car purchase went like this, the world would be a much better place! More

by chrollins3 Verified Customer Verified Customer

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My experiences the past few months I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I hav I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I have watched loyal hard working employees get over looked for jobs and promotions. You would rather hire a stranger from somewhere else that seems to care less about whether or not I had a concern about my vehicle, as always I can depend on Wendy or Amy. Service advisors that have been there for any length of time should not have to give up there desk for someone that’s trying to learn the ropes of owning a car dealership. If that’s the case maybe they should start changing oil and learning the value of hard work and employee appreciation. I get more phone calls from y’all in the past week than I have from the average telemarketer. The last one was from a Jackson ms number and that’s definitely not gonna make me answer. The internet department can't keep up with what work I have had done or what recalls have been fixed instead they blame it on updates from on star. I still get phone calls from them asking about vehicles I no longer own and have repeatedly told them. Value the employees you have that go the extra mile for your customers instead of the ones that are there just for a Pay check. It makes a difference More

by JWW Verified Customer Verified Customer

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Routine maintenance Interval with tire rotation Was greeted in a professional manner on arriving without an appointment and immediately advised that my vechicle would be serviced promptly. Appreciat Was greeted in a professional manner on arriving without an appointment and immediately advised that my vechicle would be serviced promptly. Appreciate that because I live on the Coast and don’t come to Lucedale often. Great attitude by all that I encountered. Will recommend this Dealership and personnel to anyone. More

by cecil.mcgraw Verified Customer Verified Customer

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review Was treated with respect . David Davis was open and honest , Would deal with them again. Went above and beyond to answer and questions we had. Was treated with respect . David Davis was open and honest , Would deal with them again. Went above and beyond to answer and questions we had. More

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Quick and easy No pressure at all! I was given an appointment Thursday, met with the salesman on Friday and approved on Saturday, got my vehicle on Monday. Very plea No pressure at all! I was given an appointment Thursday, met with the salesman on Friday and approved on Saturday, got my vehicle on Monday. Very pleased! Jeffrey McCardle was nice and kept it realistic. He didn’t try to sell me something I didn’t need or couldn’t afford. I told him what I was looking at and he made it happen. Met with Kim in finance, she was very nice and efficient. More

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Great place to buy a new GMC 2019 AT4 Our salesman that work with us was very patient with me to make sure I got the correct vehicle I wanted. David Parnell was our salesman and he was ve Our salesman that work with us was very patient with me to make sure I got the correct vehicle I wanted. David Parnell was our salesman and he was very nice and a pleasure to work with. I love my new truck and thank you David for helping my husband and myself with my beautiful truck. More

by judyhclements Verified Customer Verified Customer

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