Kim Hausmann | Page 11

Service was very slow. My car was in there over two weeks. When speaking over the phone I asked if the fix made the check engine light go away and I was told yes. Not ev My car was in there over two weeks. When speaking over the phone I asked if the fix made the check engine light go away and I was told yes. Not even 2 days later the check engine light came back on for the same lean code I took it in there for. Unless you contact me and offer to make it right for free, I will never use Jim Butler again or buy a vehicle from you. More

by david.vilcek Verified Customer Verified Customer

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The service team was amazing. They answered my questions and finished my first service appointment quickly. They answered my questions and finished my first service appointment quickly. More

by momma111373 Verified Customer Verified Customer

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All work was done in a timely fashion, and professionally kept me informed the entire time the service writer was extremely helpful kept me informed the entire time the service writer was extremely helpful More

by DTMOTORS Verified Customer Verified Customer

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Ordered a part that I paid for a month ago. Haven’t heard from you. Haven’t heard from you. More

by kagarrett0 Verified Customer Verified Customer

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Waiting time for service is sometimes too long when having an appointment and not getting vehicle in until long past appointment time having an appointment and not getting vehicle in until long past appointment time More

by MW6661 Verified Customer Verified Customer

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I was experiencing an unusual problem with my car, and the service team said they would have to remove a lot of components to get to and be able to accurately diagnose the problem. That work alone would c the service team said they would have to remove a lot of components to get to and be able to accurately diagnose the problem. That work alone would cost nearly $1000. But Kim and the team.noticed a service record indicating that another dealership had done work in the same area of my car - about the time this new problem first appeared. So Kim suggested I take the car back to the other dealer - because if the other dealer, somehow it made a mistake that caused the new problem, that dealer would probably fix it for free – saving me both $1000 of labor to diagnose the problem, plus the cost of that repair. She didn’t have to do that and I wouldn’t have known any better if they didn’t. I appreciate their honesty!!! More

by BUTCHMILLER63011 Verified Customer Verified Customer

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Can't say enough good things about the service department and rental car department. They helped me in a tight situation where I had no transportation and an important trip to KC. Awesome experience. and rental car department. They helped me in a tight situation where I had no transportation and an important trip to KC. Awesome experience. More

by gjrolls Verified Customer Verified Customer

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Very professional they got me back there and got my car taken care of in no time very nice and polite especially love Mike Taylor and Tyler I think that is the guy who does financing very nice and professi taken care of in no time very nice and polite especially love Mike Taylor and Tyler I think that is the guy who does financing very nice and professional people More

by candacelbell36 Verified Customer Verified Customer

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I have a transmission problem and they said it’s fine but it’s not shifting like it should it’s not shifting like it should More

by skreamalmeyer Verified Customer Verified Customer

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I thought service cost was very high! I had installed batteries in car fob myself and they were done properly. They worked at time when I came into dealership. . Didn’t understand I had installed batteries in car fob myself and they were done properly. They worked at time when I came into dealership. . Didn’t understand why cost was $91;to tell me they were working. I had checked locking and unlocking my car doors after changing batteries. I ran an errand after and got message again “remote not detected”. I thought car fob might need to reprogrammed or resynchronized, but they said not so. I had read on the internet that could be the problem of why I was getting “remote not detected” in car a couple of different times that particular week. That was why I came in. Lady who worked with me was very polite and courteous. More

by swardstl Verified Customer Verified Customer

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