Kim Burke

UPDATE 12/23/24 : After discussing my concerns via phone with Steven Fitch on Friday 12/20, I must give the following update. The events noted in my original review did occur, I had not given Bayside phone with Steven Fitch on Friday 12/20, I must give the following update. The events noted in my original review did occur, I had not given Bayside the opportunity to address those concerns. Once that took place, the Bayside team - all of them - deserve a "5"! After a conversation with Steven (sales manager) on Friday, he arranged to have my 2019 Grand Cherokee brought in for a thorough inspection and certification as a "pre-owned" Jeep vehicle on the following Monday - today. This occurred with the Jeep thus being certified, providing me the assurance I needed. They listened to my concerns, responded above and beyond expectations, and I departed that day a fully satisfied customer! Original Review: Sales team and Finance Manager were great! Each was attentive, patient and helpful. That said, their abilities and people skills saved the day. Two of three vehicles I considered failed pre-delivery inspection causing inordinate delay and misgivings about attention to the customer. Furthermore, the dealership put their sales staff at risk by making inventory available for sale before the product was fully serviced, inspected and customer ready. This is a poor reflection on upper management, while the sales team deserves gratitude. More

by Bob H. Verified Customer Verified Customer

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Wonderful experience with this dealership and especially with Isaac Delga!! Dealing with Bayside was much better than anywhere I’ve bought cars in the past! with Isaac Delga!! Dealing with Bayside was much better than anywhere I’ve bought cars in the past! More

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Isaac and team were great! Very helpful from start to finish and did everything possible to get a great deal done fast! Very helpful from start to finish and did everything possible to get a great deal done fast! More

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Stephen and Jamey and Kim are a true asset to the Bayside Dodge organization! Their professionalism and customer care was dang outstanding! Merry Christmas to you all! Dodge organization! Their professionalism and customer care was dang outstanding! Merry Christmas to you all! More

by ptsamuels Verified Customer Verified Customer

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James was great, very professional. The only thing I was a little upset about was not really getting a discount on a car that was sitting for two years. Otherwise it went well. The only thing I was a little upset about was not really getting a discount on a car that was sitting for two years. Otherwise it went well. More

by hollywolly19 Verified Customer Verified Customer

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I was pleased with dearship and plan to take my new vehicle for maintenance at dealership . vehicle for maintenance at dealership . More

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I recently purchased a 2500 ram truck, I was able to negotiate a nice deal and my salesman had good communication with me. My real issue was the delivery. When I arrived to get the car, I noticed th negotiate a nice deal and my salesman had good communication with me. My real issue was the delivery. When I arrived to get the car, I noticed that it had not been detailed, although my salesman assured me it would be. I had to put the floor mats in myself after taking them out of the packages. When I asked about the fact that it had not been detailed. My sales person said that the 16 yo in the detail department hadn’t done a good job?( is there really a 16 year old that is in charge of the detailing at this dealership, this was almost a 100k vehicle, I would have expected the vehicle to be immaculate!) There were blue Grease pencil factory inspection marks all over the car, which leads me to believe that the car hadn’t been washed or wiped down or buffed ( or even checked?) There was a mystery part that was in the vehicle that apparently no one knew what it was, so I looked online and was able to identify it as an item to place over the electronics of the tail gate was removed. I never met any sales person other than Issac when I came for delivery. I sort of felt like once I filled out the financing papers, and we did the deal remotely, the vehicle and I no longer a priority. More

by dphscheiwiller Verified Customer Verified Customer

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Easiest car buying experience ever. Very friendly and responsive. Fair prices for trade-in /purchase Very friendly and responsive. Fair prices for trade-in /purchase More

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Very good experience we have bought three vehicles from this place and they have always give us good service I would recommend the dealership to anyone that’s looking for a vehicle this place and they have always give us good service I would recommend the dealership to anyone that’s looking for a vehicle More

by dcv313 Verified Customer Verified Customer

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Sales rep was great. Finance mgr was great. Fingers crossed we have a better experience with your service department this go-round Finance mgr was great. Fingers crossed we have a better experience with your service department this go-round More

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