Khristian Ramirez

I always have a great experience with KHRISTIAN. Pricing could be better though. But I've had a great experience with Wayne Akers Ford thus far. Warranty work has been great and fully backed by the Pricing could be better though. But I've had a great experience with Wayne Akers Ford thus far. Warranty work has been great and fully backed by the dealership makes me feel safe. More

by TODDCJ2007 Verified Customer Verified Customer

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Always able to stop in for a check up or service and greeted with professional customer service greeted with professional customer service More

by Davidsoncole Verified Customer Verified Customer

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I always have a great experience with KHRISTIAN. Pricing could be better though. But I've had a great experience with Wayne Akers Ford thus far. Warranty work has been great and fully backed by the Pricing could be better though. But I've had a great experience with Wayne Akers Ford thus far. Warranty work has been great and fully backed by the dealership makes me feel safe. More

by TODDCJ2007 Verified Customer Verified Customer

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Service reps at Wayne Akers are not very personable nor do ai feel they have any appreciation for customer service. 1. Personnel rarely pick up main phone number to make spots. AI Pam says she'll leave a m do ai feel they have any appreciation for customer service. 1. Personnel rarely pick up main phone number to make spots. AI Pam says she'll leave a message for someone to call back. They do not call back. 2. They assign different service people to different problems. So if you want them to check out 3 different issues, they are going to charge you $210 per diagnosis if you do not want to complete the repair. I get 1 hour of labor, but assigning 3 techs to get $630 seems like a money grab. 3. Their hourly rate is higher than other dealers in area. 4. I was getting a replacement engine under warranty. KHRISTIAN told me that my main belt was wearing and should be replaced. I asked if I could buy a new one to be installed in place of the old one. He said he had to charge me extra for labor. But the labor was already included in warranty work. Again, a money grab 5. Spoke with service director (Lenny?) after repair. He said I should have escalated issue 4 to him and he would have installed the part as part of the warranty. But it's too late at that point. I told him that was the job of his service tech. No one is making any effort here to accommodate me More

by Jeff.meisler Verified Customer Verified Customer

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It was alright Really did not get that first time visit dealer excitement No coupon dealer excitement No coupon More

by Elaineadrakes Verified Customer Verified Customer

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Khristian was very helpful getting me the parts I needed for my vehicle. He had everything ready for me to pick up. for my vehicle. He had everything ready for me to pick up. More

by LOZO0530 Verified Customer Verified Customer

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Attentive and very patient. Provided great customer service, explained everything clearly, and made the whole process smooth. Provided great customer service, explained everything clearly, and made the whole process smooth. More

by PAOLAALVAREZ989 Verified Customer Verified Customer

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it was easy, good communication, and very accommodating. Khristian helped with a recall on my 2025 bronco and the process was truly seamless Khristian helped with a recall on my 2025 bronco and the process was truly seamless More

by JENNALYNNEMAE Verified Customer Verified Customer

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It was good Khristian was really helpful and told me what needed to be done needed to be done More

by Mbaranskijr Verified Customer Verified Customer

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It all good just need to clear out my ford explore for the next oil change on put my F 150 on record for my next oil change the next oil change on put my F 150 on record for my next oil change More

by JUNIOR1957J Verified Customer Verified Customer

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