Kevin Wagner

I had an excellent experience at this BMW service center. From start to finish, their communication was outstanding. They kept me updated throughout the entire process, explained everything clearly, and made From start to finish, their communication was outstanding. They kept me updated throughout the entire process, explained everything clearly, and made sure I understood what was needed without ever feeling pressured. What really stood out was their pricing — very fair and transparent compared to other places I’ve been. No surprises, just honest recommendations and quality work. On top of that, the entire staff was incredibly kind and professional. They treated me with respect, answered all my questions, and made the whole experience smooth and stress-free. It’s not always easy to find a service center you can trust, but this one absolutely earned my confidence. Highly recommend to anyone looking for honest pricing, great communication, and top-notch service for their BMW. I’ll definitely be coming back. More

by slottedrodstick Verified Customer Verified Customer

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Corey and the team at BMW West lake point the extra mile to ensure that all the work & labor hours were transparent. And there was no overlapping labor for a warranty dermostad, I had done in water pump to ensure that all the work & labor hours were transparent. And there was no overlapping labor for a warranty dermostad, I had done in water pump More

by PGRIFFOR Verified Customer Verified Customer

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Great service, quick and responsive. Will be back whenever my vehicle needs to be serviced Will be back whenever my vehicle needs to be serviced More

by TELLCHRIS216 Verified Customer Verified Customer

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Great service. They were able to accommodate me when the unexpected happened. Kevin was able to get a new tire for me the next day and accommodate my schedule to ge They were able to accommodate me when the unexpected happened. Kevin was able to get a new tire for me the next day and accommodate my schedule to get my car serviced quickly. Super thankful! More

by ANNMARIE.KROL Verified Customer Verified Customer

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Warning to fellow BMW owners. BMW Westlake has a pattern of predatory practices. This is now my third frustration with BMW of westlake. Reference my google review for full story f BMW Westlake has a pattern of predatory practices. This is now my third frustration with BMW of westlake. Reference my google review for full story from the first two situations. I brought the car in for a misfire/check engine light. BMW diagnosed and discovered that the car had rodent wiring damage. They charge me a diagnosis fee for an obvious visual damage. They soldered two wires and taped it up. Kevin texted me and said it would be $322 plus tax, when I arrived at the dealer to pick up the car, he tried to add $30 in shop fees which I refused. Got home and the rodent nest was still sitting there untouched. Either BMW did this on purpose to attract the rodents back into my engine to cause further damage, or they are completely negligent in the fact that they couldn't clean the area. I live local to BMW Westlake but will not be returning for future service or vehicle sales. More

by MAXK Verified Customer Verified Customer

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You are so kind and responded immediately with right answer. Your service was perfect, more than expectation in service quality and customer satisfaction. answer. Your service was perfect, more than expectation in service quality and customer satisfaction. More

by CHANGBINIM61 Verified Customer Verified Customer

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Unfortunately, I waited a hour for the diagnosis,only to find out the part wasn't available. find out the part wasn't available. More

by VEN258 Verified Customer Verified Customer

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Excellent as usual. Prompt service. Great communication. Kevin was great at communicating and getting required services done Prompt service. Great communication. Kevin was great at communicating and getting required services done More

by AXS262 Verified Customer Verified Customer

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Professional from start to finish. Think my Z4 is ready for a summer of fun! Think my Z4 is ready for a summer of fun! More

by JOHNGARAGE Verified Customer Verified Customer

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Both Kevin and Charlie were extremely tentative to myself and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that made all of the difference. This is the type of service you tell your friends about (in a good way) More

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