Kevin Wagner
Kevin Wagner at BMW of Westlake

Kevin Wagner

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

5.0
10 Reviews
5.0

10 Reviews

Write a Review

Dealership Experience

1 yr

Industry Experience

26 yrs, 7 mos

10 Reviews of Kevin Wagner

March 28, 2026

Dealership Rating
Employee Rating

Kevin was very helpful in getting the diagnostic of a coolant leakage and estimated cost of repair. More

by WALTER.M.DUVAL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

March 28, 2026

Dealership Rating
Employee Rating

Great service with knowledgeable staff and very accommodating. Kevin is very knowledgeable of the tires installed on the car More

by JES
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

March 28, 2026

Dealership Rating
Employee Rating

Appointment was convenient to set up and service staff were excellent with communicating on all aspects.of the appointment. More

by m.mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 27, 2026

Dealership Rating
Employee Rating

The Service Center associates are very personable. Walking into the Center is like walking into Cheers, everybody knows your name. More

by GDENISETAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

March 26, 2026

Dealership Rating
Employee Rating

Professional and accommodating. Kevin and the service team kept me updated on vehicle progress during visit. Always a positive experience! More

by paper2vial
Recommend Dealer
Yes

Other Employees Tagged: Kevin Wagner

Mar 29, 2026

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

March 25, 2026

Dealership Rating
Employee Rating

Cory and your service techs did a great job handling me and my car and it's needs More

by MMILAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

March 24, 2026

Dealership Rating
Employee Rating

Kevin was very helpful and engaging! I felt like a part of the process! Excellent customer service! More

by Nicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

BMW of Westlake responded

Nicki, we are so pleased you enjoyed your visit to BMW of Westlake!

March 23, 2026

Dealership Rating
Employee Rating

Great service- comfortable waiting area. Easy to schedule always courteous and upfront about service needed and provided. More

by LSWAIN6069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2026

BMW of Westlake responded

We're glad to hear you enjoyed your visit.

March 21, 2026

Dealership Rating
Employee Rating

Best bmw ever, all of the staff members are very professional and friendly. I will highly recommend! More

by PATRICIAWALKER87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2026

BMW of Westlake responded

Hello Patricia, we appreciate you taking the time to leave us this feedback.

March 20, 2026

Dealership Rating
Employee Rating

Kevin was very helpful. Would be helpful to better understand ability to use loaner cars so I can schedule service and get to work that day. More

by GDISALVO78
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 24, 2026

BMW of Westlake responded

Thank you, and have a fantastic day!

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