Kevin Ulbert

Cavender Buick GMC North responded

Thank you for sharing your feedback. First and foremost, I want to sincerely apologize for the frustration and disappointment you’ve experienced. As a Marine Corps Veteran, your service means a great deal to us, and we never want any of our customers, especially those who have served, to feel misled or unappreciated. After our phone conversation a few weeks ago, we mailed you a $500 check to address your concerns with the Oil Change for Life program. This program is designed to benefit our customers and not cause any confusion or frustration. While diesel vehicles are not included in the program, this should have been communicated clearly from the start, and for that, I sincerely apologize. I’ve also spoken with Josh Mills, our Service Manager, regarding the missing parts. He informed me that y'all have spoken a few times and the parts have been ordered and will be in touch with you directly to ensure they are installed as soon as possible. If there’s anything else I can do to assist you or if you’d like to continue the conversation, please don’t hesitate to reach out to me directly. We greatly appreciate your business and your service.