Kevin Tillett | Page 12

I recently visited Acura of Salem to get new tires installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled installed on my vehicle. Although they were able to complete the work, my experience wasn’t exactly pleasant, and I’m hesitant to return.I scheduled my appointment for early in the morning, taking time off work specifically to get this done. When I arrived at the service bay at opening, no one greeted me. I eventually went inside, where I saw several staff members talking near the coffee machine without acknowledging me. After a while, I had to speak up to get noticed, which felt rather cold. I was then assisted by the service manager, Kevin.Kevin seemed surprised that I had an appointment and had to search through their records to find it. I explained that I had confirmed the appointment over the phone, and specifically booked it for the morning to minimize my time away from work. Unfortunately, Kevin informed me that, due to shared equipment with other vehicles, it could take the whole day to complete. I was frustrated because this information wasn’t provided over the phone, and I had expected the job to take only a couple of hours, as it has at other dealerships.I asked if a loaner car was available, but was told there were none, though they offered a ride. Eventually, Kevin suggested that a technician could drop off my vehicle at my home once the work was completed, which I appreciated. Fortunately, a family member was there to give me a ride to work, so I could leave my car.The work was completed in about four hours, and the invoice was sent to me promptly. I paid and arranged for the vehicle to be dropped off, which happened around 11:30 a.m which caused to miss more time from work than originally thought. Overall, while the actual service work was satisfactory, the lack of friendliness from staff and the lack of transparency about service times over the phone made for a frustrating experience. I wish the staff had been more welcoming and upfront about the timing when I scheduled my appointment. Based on this experience, I probably wouldn’t recommend Acura of Salem and would likely only return if absolutely necessary. More

by Screentvlcd Verified Customer Verified Customer

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Super friendly, did exactly what they said they would do called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales depart called me with the estimate. When I came to pick up my car they were quick to get me in and out. I would recommend their service and sales department to everyone! Thank you Acura for taking great care of me! More

by DBoles Verified Customer Verified Customer

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It was discouraging to hear that the prices have gone up yet again for an oil change. However, I was offered a small discount and the in and out time was less than 45 minutes, its usually an hour min. Recal yet again for an oil change. However, I was offered a small discount and the in and out time was less than 45 minutes, its usually an hour min. Recall issues take a long time as well. Wrapping on a high note is that's it's always great to see and work with Kevin. More

by Thunderchevy Verified Customer Verified Customer

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I just want to say thank you for everything always great service and very friendly customers service. service and very friendly customers service. More

by Maria G Hernandez De Ita Verified Customer Verified Customer

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It was easy to schedule my maintenance visit. I got in the next day. Kevin was friendly and accommodating to my needs. I highly recommend this dealership. I got in the next day. Kevin was friendly and accommodating to my needs. I highly recommend this dealership. More

by WHGREEN48 Verified Customer Verified Customer

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Kevin is the best person I’ve ever met. He continues to go out of his way to help customers and offer solutions. I love him. He continues to go out of his way to help customers and offer solutions. I love him. More

by SADIE ADER Verified Customer Verified Customer

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My RDX has always been well cared for at Acura of Salem. Thank you Kevin and the rest of the staff for your excellent care. Thank you for the Military Discount. Steve Thank you Kevin and the rest of the staff for your excellent care. Thank you for the Military Discount. Steve More

by stones243 Verified Customer Verified Customer

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Excellent service thank you will be back for the next service in December Kevin is very helpful service in December Kevin is very helpful More

by gerry.kroeger Verified Customer Verified Customer

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Always friendly and informative. Always keep me up to date on the status of my vehicles service. Always keep me up to date on the status of my vehicles service. More

by kltavera Verified Customer Verified Customer

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It is convenient for me to have services done locally. Thanks for the friendly and thoughtful services. Thanks for the friendly and thoughtful services. More

by Yanhuang84 Verified Customer Verified Customer

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