Kevin Thomas

UPDATE: Luis called me shortly after I posted my original review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be re review. He didn't receive my voicemail due to the way the phone system is set up, so no fault of his own. Luis authorized for the windshield to be replaced and has made this situation right. However, it shouldn't have taken me posting a bad review for this situation to be sorted. I have been left with a soured opinion of this dealership and stand by my 1 star reviews of all the other employees I interacted with during my experience except for Luis. Only one person being willing to do the right thing is not enough to change my opinion. I will not return to make a purchase from this dealership again in the future nor do I recommend anyone work with Josiah to make a purchase here. An entire dealership full of snakes. Josiah Richardson and Zachary Wessler sold me a Certified Pre-Owned Palisade on 05/17/25. The windshield was cracked and I was assured by both Josiah and Zach that the windshield would be fixed. It wasn't. When I picked up the vehicle the windshield is still cracked ad the dealership refuses to do anything to fix it. They claim that they "filled" the cracked on the outside to prevent it from spreading further however they will not fix the entirely still visible crack on the inside. They basically threw a bandaid on instead of replacing the windshield because the car was already sold, they're cheap, and this whole dealership is a den of snakes. Josiah has been zero help since completing the purchase. I spoke with Christopher Sandy and Kevin Thomas about the issue. Chris was rude and no help at all. Kevin said, "well is there a number we can just write you a check to replace the windshield at a later time." After that comment, just take accountability and replace the windshield now. Called Luis Cremidis and left a voicemail because he's the sales manager. Luis never even bothered to return my call. Chad Turner the pre-owned sales manager is always unavailable and when he is at the dealership refuses to talk on the phone. Chad signed off on the "fill" of the windshield and decided that leaving the windshield cracked was perfectly acceptable. After completing the purchase my experience with this dealership and majority of its staff has been unacceptable and unprofessional. They sold us a vehicle with a cracked windshield with the assurance it would be fixed and now refuse to fix it. More

by mkayharris Verified Customer Verified Customer

Report | Print

They were kind, thorough and accommodating They made the purchasing experience as pain-free as possible. Thanks purchasing experience as pain-free as possible. Thanks More

by cdperk Verified Customer Verified Customer

Report | Print

They were professional and Alec was amazing at listening to our needs and wants to match us with the right vehicle. to our needs and wants to match us with the right vehicle. More

Report | Print

Amazing! Everyone was helpful, knowledgeable, and kind. Austin did a phenomenal job at finding EV deals Everyone was helpful, knowledgeable, and kind. Austin did a phenomenal job at finding EV deals More

by tpayneteacher1 Verified Customer Verified Customer

Report | Print

I’m still in the learning stage but all has been smooth sailing with the purchase and delivery of my new car. I am very happy with the overall experience. It was my first time leasing a new car and everyth sailing with the purchase and delivery of my new car. I am very happy with the overall experience. It was my first time leasing a new car and everything was transparent and easy to accomplish in the limited time I was allowing for it. I am sure I will be back in two years. More

by James-montgomery Verified Customer Verified Customer

Report | Print

We had a pleasant experience with friendly and experienced sales representatives! I would shop here again. experienced sales representatives! I would shop here again. More

by brianaforsyth Verified Customer Verified Customer

Report | Print

Thanks for the amazing and easy experience! It was a joy getting to work with everyone who was involved! Joseph, Julianna, Mary, Kevin and Paul were all nothing short of stellar and I will defi It was a joy getting to work with everyone who was involved! Joseph, Julianna, Mary, Kevin and Paul were all nothing short of stellar and I will definitely be back when it’s time for a new vehicle!! Thanks again guys! 😁 More

by aandc5280 Verified Customer Verified Customer

Report | Print

Everyone was super friendly and helpful! Really enjoyed the atmosphere and never felt pushed into anything. Really enjoyed the atmosphere and never felt pushed into anything. More

by EDDIEREYESHOME Verified Customer Verified Customer

Report | Print

The dealer was late and messed up the contract. No one in the store could explain the rental agreement including the dealer and the finance manager. The Hyundai tech expert knew his stuff and expla No one in the store could explain the rental agreement including the dealer and the finance manager. The Hyundai tech expert knew his stuff and explained things well. The blue link setup was clunky and difficult to setup. It would have been much better experience with emails and on my own computer at home instead of on a phone at the dealer. More

by jbpeters2003 Verified Customer Verified Customer

Report | Print

The Phil Long motor city dealership was great. Joseph was amazing. He got me what I wanted and was very helpful. The whole team was. Joseph was amazing. He got me what I wanted and was very helpful. The whole team was. More

by wilsonmm73 Verified Customer Verified Customer

Report | Print