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Kevin Sonnier
41 Reviews
41 Reviews
Write a ReviewDealership Experience
5 yrs, 3 mos
Industry Experience
28 yrs, 4 mos
41 Reviews of Kevin Sonnier
December 07, 2024
The entire team at big star Cadillac was amazing. Fred did an amazing job in getting the truck we wanted and his customer service was second to none! Fred did an amazing job in getting the truck we wanted and his customer service was second to none! More
by jonrval_09
Verified CustomerOther Employees Tagged: Keith Mujica, Frederick McGrew
December 02, 2024
Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purchase. More
by jhadebrown
Other Employees Tagged: Lisa Velasco, Keith Mujica, Iriam Diaz, Charles Jackson
November 29, 2024
I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More
by VERONICAGARRETT44
Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Iriam Diaz, Vennie Trevino, Daniel Wood, Isaiah Rodarte
November 29, 2024
The salesman, George Castillo, was awesome. Very, very helpful. In fact, every person I met and worked with was very nice and professional. These other folks were Kevin Sonnier and Joel Very, very helpful. In fact, every person I met and worked with was very nice and professional. These other folks were Kevin Sonnier and Joel Olivares. They did what they said. No muss, no fuss. My only beef about the process was the $4500 of add-ons (Plad Tech and some sort of "protectant"). That is probably 3x the non-negotiable add-ons I've experienced at any other dealership. BUT, they've got an incredible selection and I expect to shop there again! More
by Anthony D
Other Employees Tagged: George Castillo, Joel Olivares
November 25, 2024
Bobby is so very nice and catering he knew what I needed and how long it was going to take to repair the problem and how long it was going to take to repair the problem More
by vjac1017
Other Employees Tagged: Angela Davis, Keith Mujica, Denise Beyner-Stanley, Bobby Miller, Raven Rasberry
November 25, 2024
Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More
by FAISALMALIK61
Other Employees Tagged: Mike Pierce, Lisa Velasco, Keith Mujica, Iriam Diaz, Denise Beyner-Stanley
November 01, 2024
Deal was not done correctly and in a timely manner. My pay off of my trade in was paid a month later. I had to sign the paperwork for my wife which isn’t right either. My pay off of my trade in was paid a month later. I had to sign the paperwork for my wife which isn’t right either. More
by TYSTUBBE
Other Employees Tagged: Angela Davis, Mike Pierce
November 01, 2024
BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! and they pay a lot of attention to detail! More
by emilianwhite
Other Employees Tagged: Mike Pierce, Kelly Wilson, Iriam Diaz, Denise Beyner-Stanley, Bobby Miller, Ainsley Roark, LeAnna Kerr, Daniel Wood, Lee Velazquez
October 09, 2024
My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours (appointment scheduled for oil change) and an inconsiderate exchange with Daniel while inquiring about his vehicle. I always deal with Bobby for my service needs and I have never had issues with Bobby’s customer service. Even after suggesting that he start dealing with Bobby, my husband refuses to give Cadillac business due to this experience. More
by ASHERELLE2.1
Other Employees Tagged: Vennie Trevino, Daniel Wood
September 22, 2024
Sales-Manger Manager Kevin Sonnier is a cut above the rest. Extremely knowledgeable with unparalleled customer service. I am buy three cars because of how comfortable this dealership made me. And sal rest. Extremely knowledgeable with unparalleled customer service. I am buy three cars because of how comfortable this dealership made me. And sales person Jason as well. Just the best service I’ve EVER had. I would recommend Big Star Cadillac to anyone looking for a used or brand new vehicle. Ask for Jason. You’ll be in the best of the best hands. More
by kerry_cook
Other Employees Tagged: Jason Ramsland
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