Kevin Sonnier
Kevin Sonnier at Big Star Cadillac

Kevin Sonnier

Sales Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
35 Reviews
4.6

35 Reviews

Write a Review

Dealership Experience

5 yrs, 2 mos

Industry Experience

28 yrs, 3 mos

35 Reviews of Kevin Sonnier

November 01, 2024

Dealership Rating
Employee Rating

Deal was not done correctly and in a timely manner. My pay off of my trade in was paid a month later. I had to sign the paperwork for my wife which isn’t right either. More

by TYSTUBBE
Service Time
Recommend Dealer
No

Other Employees Tagged: Angela Davis, Mike Pierce

Nov 04, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly should you have any other concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

November 01, 2024

Dealership Rating
Employee Rating

BIG STAR CADILLAC always has excellent customer service and they pay a lot of attention to detail! More

by emilianwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 09, 2024

Dealership Rating
Employee Rating

My husband had a horrible experience with Daniel. The service was subpar and communication was not transparent or professional. My husband will not use this service center again after waiting 3 hours More

by ASHERELLE2.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vennie Trevino, Daniel Wood

Oct 10, 2024

Big Star Cadillac responded

Thank you for your review and your business. We are sorry that you feel you did not receive a 5-Star Experience with us. We at big star cadillac believe that everyone should be treated with fairness and kindness, and we strive for a world-class experience with every interaction. Please reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

September 22, 2024

Dealership Rating
Employee Rating

Sales-Manger Manager Kevin Sonnier is a cut above the rest. Extremely knowledgeable with unparalleled customer service. I am buy three cars because of how comfortable this dealership made me. And sal More

by kerry_cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Ramsland

Sep 23, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 28, 2024

Dealership Rating
Employee Rating

Everything was fantastic from the moment we entered the showroom to the time we drove away. We actually leased two 2024 Lyriqs within two weeks and both times Benito offered stellar services. We will be ba More

by JACKTUGG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez, Keith Mujica

Aug 28, 2024

Big Star Cadillac responded

Thank you, we are happy that you had such great experiences with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 03, 2024

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Employee Rating

Amazing experience appreciate everything they did for me would highly recommend them to anyone thank you More

by jeffstevens2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Keith Mujica, Matthew Purvis

Aug 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 01, 2024

Dealership Rating
Employee Rating

As always Bobby does an outstanding job i get in and out promptly. Bobby ensures his team does the job fast, correct the first time, but over all safely. More

by granados.ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Big Star Cadillac responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 28, 2024

Dealership Rating
Employee Rating

This is the best dealership I have ever done business with. From the moment I stepped through the front door, I was treated like a VIP. At Big Star Cadillac it's a relaxed, enjoyable buying experience. More

by JORDANPINCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

April 23, 2024

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Employee Rating

It was great! This is the 3rd car we purchased from big start cadillac with Daisy's help. More

by garcia.daisy5683
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Iriam Diaz, Daisy Gutierrez

Apr 26, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 18, 2024

Dealership Rating
Employee Rating

AFFILIATE: KEVIN SONNIER, KELLY WILSON, WIEM MICHELLE HEAD, DANIEL WOOD I fell victim to Big Star Cadillac at Friendswood, TX when I recently purchased a 2024 Escalade on March 25, 2024. This was mean More

by BILLDUONG1128
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 19, 2024

Big Star Cadillac responded

Good morning. We are sorry to hear that you feel that you received a less than 100% satisfied with your experience and purchase. The body panel alignment appears to be normal but we would be happy to take an additional look to determine if any adjustments can or should be made. Please reach out to me directly to schedule a convenient time and to discuss the balance of your concerns. Thank you. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

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