Kevin Schmidt

I don't typically posts reviews of businesses, but I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, I think my experience needs to be shared to hopefully improve the service experience for others and to perhaps gain attention from Subaru of America, Inc. My partner first took her 2013 Subaru Impreza Sport Limited with 110,000 miles in for service due to some issues she was experiencing with the CVT transmission, including general lag and stumbling with acceleration. The issue was diagnosed and the repair was authorized and completed without issue. However, we did also receive a notice and request to replace all exterior lights with a tech note that they were "inoperative." Having just driven the vehicle and knowing full well that all lights were operating correctly, we declined this service. Should we have trusted the service representative that this was a needed repair, that would have been another $500 to our current $1,500 repair bill. All lights operated correctly when we retrieved the vehicle, so I guess my question to Wilde is... why was this a recommended repair and how many other customers have authorized this with you knowing full well that no problem exists?? Which brings me to our biggest disappointment - directly after retrieving our vehicle, we began experiencing issues with the key remaining locked within the ignition switch, an issue we never experienced before the service was completed. So we booked an appointment and took the car back to Wilde and explained that this is a new occurrence and if it could be repaired under their service guarantee. They said no and that it would require $1,800 and a transmission/engine out service to complete. So, already skeptical of Wilde services, I looked into the Factory Service Manual and found a Technical Service Bulletin (#16-112-18R) which directly identifies a known issue and provides the service remedy - which nowhere states that it requires an engine/transmission out service. I have since completed the repair myself (which is not difficult if mechanically inclined) to a total parts cost of $130 and 1 hour of time with minimal difficulty. Here's a link to the Technical Service Bulletin for anyone experiencing similar issues: https://static.nhtsa.gov/odi/tsbs/2022/MC-10213173-0001.pdf The cherry on top of the whole situation is that when we went to retrieve our car the service rep couldn't find it or the paperwork for 45 minutes. So Wilde Subaru - why are you treating customers like this and why do you not stand behind your commitment to service? It appears a recent change in ownership may be to blame, but I will gladly take my business elsewhere and recommend that others do the same as well. We have never experienced this level of disappointment with other Subaru dealerships. A follow up response would be appreciated. More

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I thought bringing my car into a dealership would be a really good experience. I wouldn’t say my experience was that good. I had several concerns after picking up my car and then had to return to have my really good experience. I wouldn’t say my experience was that good. I had several concerns after picking up my car and then had to return to have my service inspection completed satisfactory. More

by JSCHROEDER324 Verified Customer Verified Customer

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Kevin and his team took awesome care of my car. I was happy they offered the Sunbit program - because it made it easier to pay for the needed tire replacement. I was happy they offered the Sunbit program - because it made it easier to pay for the needed tire replacement. More

by ANDYPORTALE Verified Customer Verified Customer

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Love Wilde Subaru, 100% better than Racine/Kenosha (whatever they are called now) I will return to Wilde Subaru in Waukesha. (whatever they are called now) I will return to Wilde Subaru in Waukesha. More

by Private Verified Customer Verified Customer

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Dominic Spano provided excellent service for my 36,000 mile check for my Subaru Crosstrek. Kept me informed throughout the day about the progress. Always had a smile, even though it was busy. Wilde ser mile check for my Subaru Crosstrek. Kept me informed throughout the day about the progress. Always had a smile, even though it was busy. Wilde service guys are the best. Love that Wilde is dog friendly too. More

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I brought my Subaru Forester 2020 for scheduled service in this dealership service department already twice. My feedback is highly negative. On top of regular service, I asked the service advisor to adjust in this dealership service department already twice. My feedback is highly negative. On top of regular service, I asked the service advisor to adjust tire pressure to 35 psi and include a car wash and a light interior vacuuming that were supposed to be complimentary. Upon delivery the car back, the car wash and vacuuming were not done. Tire pressure was down to 30 psi even though it was indicated 36 psi on the service sheet. I pointed it out to service advisor and the service manager. They agreed to correct the issues and compensated my complaints by filling the full tank of gas. However, I was forced to wait additional 1.5 hours. On my complaint why it all was not done right first time, I received no answer but shrugs both from the service advisor and service manager. I am going to this dealership because I have a service package. When it expires, I will never be going again to this dealership service again. More

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What a great dealership. I always have a great car purchase experience. When I take my Forester in for service, I feel like I am treated like I'm at a 5-Star hotel. Seriously I always have a great car purchase experience. When I take my Forester in for service, I feel like I am treated like I'm at a 5-Star hotel. Seriously. They go above and beyond in service and I know from my past experiences at other dealerships. The service advisers are all professional and super helpful and never take on a pressure sales role for anything. Loved my free car washes too! I let the Service Manager, Kevin Schmidt know that he has great employees! I am WILD about Wilde! More

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I have been a customer at Wilde Subaru since 2016 and have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the have always received great service in a timely manner. When I’ve had questions or concerns, they’ve been immediately addressed. I’m grateful that the service department has a staff that are well prepared technically, and are 100% committed to great customer service. More

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I have all the work done on my car here. Honest, efficient, and customer focused. I appreciate the excellent service. Honest, efficient, and customer focused. I appreciate the excellent service. More

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Beware of the Maintenance Packages. Long time Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with ma Beware of the Maintenance Packages. Long time Wilde customer. I have purchased several vehicle through Wilde and have always kept up with maintenance. Have been happy with service in the past. Last year I had a oil change done. I was told I would need tires in the near future and recommended to have the 30,000 mile maintenance performed, other than that every thing looked good. Due to the pandemic this past year I worked from home and only put on 1000 miles. Called in March to schedule maintenance and have the Subaru recall performed. Received a email confirming the date. A few days prior my appointment was changed without my knowledge. Called Service to inform them that I received a email confirming the date. I was told the appointment was never scheduled though they would fit me in. Brought my car in and provided a business card with a service consultant to contact if I had any questions. During my recommended maintenance I was informed by a new service consultant that my rear brake pads and rotors had very little life left. They were unable to resurface the rotors due to their condition. . I didn't question the consultant and decided to have the brakes done. Received my car later that day, could honestly not tell any difference with the 30,000 mile maintenance that was performed. During my appointment, the service department performed the recall. Service department attached the wrong part. I was told the part that was for California only. What? I was told I would have to bring in the car and they would attach the right part. Had several questions and called the Service Manger who never returned my calls. So much for Customer Satisfaction their being number 1 goal . Have recommended a fair amount of people to Wilde in the past who purchased vehicles. I have warned them regarding my experience. More

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